Job Description

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Works Coordinator

Flexible Location within the North or North West Region with a balance of home and office working

£32,762 - £34,486 per year

40 hours per week

We have an opportunity for a Works Coordinator working within the Responsive Maintenance Team for North and Northwest. This is one of three Works Co-Ordinator roles in an administrative team of four providing support to Responsive Operatives and Managers on a daily basis with additional ad-hoc support to Head of Operations and other relevant stakeholders.

The role of Works Coordinator will include:

• Deliver, coordinate, improve, maintain and monitor effective and efficient administrative systems and optimise the use of team resources and work streams to support regional teams to deliver services in accordance with policies, procedures, targets and relevant regulations
• Support the regional team by ensuring accurate and timely information is collected, collated, analysed to check for data errors on cost and timescales and interpreted to ensure regulatory and other standards are continuously met or exceeded and to inform programmes of work
• Support the management and maintenance of relationships with internal and external stakeholders, residents, managers and trade colleagues, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately, including investigating and responding to complaints
• Update and maintain all manual and computerised records in an accurate and timely manner to ensure compliance with Group policies and procedures

Skills and experiences:

• Literacy and numeracy equivalent to passes in English and Maths GCSE
• Recent experience of providing administrative support to senior management
• Experience of working in an appointment / work scheduling environment
• Some experience of working to deadlines and prioritising workload in support of team targets
• Intermediate use of computerised appointment/work scheduling systems
• Some experience of dealing with suppliers and material purchasing

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays

• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Effective 1st April £32,762 per annum (rising to £34,486 per annum after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date:06 April 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at - http://www.sanctuary.co.uk/join-our-team

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent unlawful working.

Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.