At Moneybox, our mission is to give everyone the means to get more out of life. We’re guided by our belief that wealth isn’t about the money, it’s about the means to more – more freedom, opportunities, possibilities, and peace of mind.
Moneybox is an award-winning wealth management platform, helping over one and a half million people build wealth throughout their lives, whether they’re saving and investing, buying their first home, or planning for retirement.
Job Brief
We're evolving our Workplace Tech support at Moneybox. We're transitioning away from our current Managed Service Provider (MSP) to build an internal team dedicated to delivering top-notch, efficient support to our 450+ employees. We're seeking a proactive Workplace Tech Analyst to jump in, resolve technical issues, and provide fantastic support across all Moneybox departments.
Hybrid working & hours
This role is based in our London office for three days and two days from home per week.
Hours are: 09:00 to 17:30 with 08:00 to 16:30 being required once a month (first Thursday of the month)
As a Workplace Tech Analyst, you'll be at the heart of our Workplace Tech team, ensuring our 450+ employees have the tools and tech support they need to succeed. Here’s a snapshot of how you’ll contribute:
Be the first point of contact for all tech-related queries, turning employee challenges into effective solutions.
Work closely with the wider team to escalate and resolve more complex issues, ensuring a smooth handover
Actively listen to understand issues thoroughly and translate them into clear, actionable technical resolutions.
Master our support tools to log, update, and resolve all issues efficiently, keeping our Service Level Agreements (SLAs) front and centre.
Contribute to and maintain our internal knowledge base by documenting solutions, creating 'how-to' guides, and sharing best practices to empower staff with self-service options.
Lend a hand with project work, providing support whenever extra resources are needed.
Help our new starters hit the ground running with smooth tech setups and ensure a seamless offboarding process for leavers.
Keep our meeting rooms in top shape with regular checks and proactive monitoring.
Perform essential hardware maintenance tasks, from keyboard and printer peripheral replacements to SSD swaps.
Maintain a well-organised and secure inventory of our laptops and other tech equipment.
A driven, ambitious individual who’s looking to build their career at an exciting, very fast-growing company.
Has a genuine interest in technology and using it to help people work effectively
Naturally personable, great communicator who has a passion for their work and the people they work with
Knows how to have fun whilst maintaining a professional outlook
Experience with ticketing systems (Freshservice), Google Workspace, OneLogin and 1Password
Comfortable working across both Mac and Windows environments
Basic knowledge of iOS and Android devices
Ability to describe technical fixes in an easy-to-understand way
Logical thinker
Ability to work independently with minimal guidance
Experience with troubleshooting technical issues and keeping support tickets updated
Fluency in English
Opportunity to join a fast-growing, award-winning and super ambitious company
Work with a friendly team of highly motivated individuals
Be in an environment where you are listened to and can actually have an impact
Thriving, collaborative, and inclusive company culture
Mission + Functional team socials every 8 weeks
Company pension scheme
Company bonus scheme
Hybrid working environment
Home office furniture allowance
Personal Annual Learning and Development budget
Private Medical Insurance
Health Cash Plan (cashback on visits to the dentist & opticians etc.)
Cycle to work scheme
Wellhub subscription to a variety of gyms and wellbeing apps
Enhanced parental pay & leave
25 days holiday + bank holidays with additional days added with length of service.
This is a hybrid role. Our office is in London, by the Oxo Tower
Moneybox is a wealth management platform, but we’re guided by our belief that wealth isn’t about the money. It’s about the means to more – more freedom and possibility, more opportunities and more peace of mind.
And we’re on a mission to give everyone the means to get more out of life.
Millions of us go through life feeling like we should be doing more to get on top of our money. But we leave it at the bottom of our to-do lists, because we're not sure where to get started or how to take the next step.
This isn’t surprising when:
Most of us weren’t taught about saving and investing at school.
We’re confronted by a complex, fragmented, and confusing industry.
Getting help making decisions about money has traditionally been reserved for a privileged few.
This leaves us feeling anxious and uncertain, and we end up with less money for the things that really matter to us.
At Moneybox, we believe that building wealth throughout life, and all of the freedom, opportunities, and peace of mind that come with it, should be possible for everyone.
We launched in 2016 and helped thousands of people start investing with just their spare change. Today, we’re now helping more than one million people build wealth throughout their lives. Whether they’re saving and investing, buying their first home, or planning for retirement, our customers will get a service they can rely on, that supports them through every step, and celebrates with them along the way.
