Job Description

Workplace & Soft Services Manager

📍 Site-Based
🏢 Pareto FM
🕒 Full-Time

Pareto FM is seeking a professional, customer-focused Workplace & Soft Services Manager to lead the delivery of workplace services at a prestigious client site.

This is a highly visible, client-facing role responsible for managing Front of House, Cleaning Services, and Grounds Maintenance, ensuring an exceptional workplace experience for employees, visitors, and stakeholders.

We're looking for someone who can build strong client relationships, lead high-performing teams, drive service excellence, and create a safe, welcoming, and well-maintained environment.

The Role

As Workplace & Soft Services Manager, you'll take ownership of all workplace and soft services operations across the site, ensuring services are delivered safely, efficiently, and in line with client expectations.

You'll act as the primary point of contact for workplace services, managing service partners, driving performance, and identifying opportunities to continuously improve the workplace experience.

What You'll Be Doing

Workplace Experience & Client Engagement

• Acting as the day-to-day lead for workplace and soft services delivery

• Building and maintaining strong relationships with client stakeholders

• Ensuring services align with client expectations and business objectives

• Leading regular client meetings and service reviews

• Identifying opportunities for service enhancement and innovation

Front of House Management

• Leading and developing the Front of House team

• Ensuring a professional and welcoming experience for all visitors

• Managing reception and visitor processes effectively

• Maintaining high presentation standards across public-facing areas

• Supporting events, meetings, and hospitality requirements

Cleaning & Grounds Services

• Managing cleaning operations and service delivery across the site

• Conducting inspections, audits, and quality checks to maintain standards

• Monitoring compliance, cleaning schedules, and service performance

• Managing cleaning consumables and associated budgets

• Overseeing grounds maintenance contractors and external service delivery

• Ensuring external areas remain safe, attractive, and well maintained throughout the year

Leadership, Compliance & Performance

• Leading, motivating, and developing site-based teams

• Supporting recruitment, onboarding, and training activities

• Ensuring services are delivered safely and in compliance with all requirements

• Reviewing risk assessments and safe systems of work

• Managing contractors and service partners in line with site procedures

• Producing reports, KPI data, and service performance updates

• Monitoring budgets and identifying opportunities for efficiencies

• Driving service improvement plans and corrective actions where required

What We're Looking For

Essential

• Experience managing workplace, soft services, or facilities management operations

• Strong leadership and people management skills

• Experience managing Front of House and Cleaning Services teams

• Excellent customer service and stakeholder management skills

• Strong organisational and problem-solving abilities

• Good understanding of health & safety requirements

• Experience producing reports and analysing performance data

• Proficient in Microsoft Office applications

Desirable

• IWFM qualification or equivalent

• Experience within a corporate office environment

• Knowledge of grounds maintenance and landscaping services

• IOSH Managing Safely qualification

About You

• Professional, approachable, and customer-focused

• Strong communicator who can build relationships at all levels

• Highly organised with excellent attention to detail

• Proactive and solutions-driven

• Able to balance operational delivery with strategic improvements

• Flexible and adaptable to changing priorities

• Passionate about delivering outstanding workplace experiences

Why Join Pareto FM?

• Opportunity to lead workplace services at a prestigious client site

• High-profile role with direct client engagement

• Supportive leadership team and collaborative culture

• Opportunity to influence service standards and workplace experience

• Ongoing development and career progression opportunities within a growing FM business

What Success Looks Like

• High levels of client and stakeholder satisfaction

• Consistent achievement of KPIs and service standards

• Well-led, engaged, and high-performing teams

• Excellent standards across Front of House, Cleaning, and Grounds Maintenance

• Strong partnerships with clients, contractors, and service providers

• Continuous improvement in service delivery and workplace experience