Job Description

About the Role

• Provides onsite coordination for workplace facilities, corporate operations, building operations, conference services, vendor management, and workplace experience programs across the New York campus.
• Serves as a primary point of contact for employees, business partners, vendors, Engineering, Security, Facilities Planning, Global Events, and building management.
• Coordinates service requests, workplace projects, event support, maintenance activities, and operational readiness initiatives

What You'll Do

Building Operations & Facilities Support

· Coordinate preventative and corrective maintenance activities and manage facility service requests.

· Conduct routine building inspections and workplace readiness audits.

· Support HVAC, plumbing, electrical, janitorial, pest control, painting, signage, flooring, and life-safety related requests.

· Monitor campus appearance, code compliance, storage areas, and operational standards.

Customer Service & Service Request Management

· Manage and route requests received through phone, email, and ticketing systems.

· Track requests through completion and ensure service-level expectations are achieved.

· Serve as a trusted workplace resource and maintain strong business partner relationships.

· Provide hands-on operational support when needed.

Conference Rooms, Events & AV Support

· Coordinate conference room reservations, room configurations, and audiovisual requirements.

· Support executive meetings, town halls, conferences, and workplace events.

· Partner with Global Events, Catering, and Technology teams to deliver successful events.

· Support conference center technology and event-day operations.

Vendor Management & Workplace Services

· Coordinate building service vendors, contractors, recycling, donation, and destruction programs.

· Schedule recurring services and monitor vendor performance.

· Manage vendor access, escorts, work execution, and service quality.

· Build strong relationships with internal and external service providers.

Furniture, Moves & Workplace Projects

· Coordinate furniture installations, repairs, reconfigurations, and workspace changes.

· Support office moves, occupancy changes, and workplace projects.

· Assist with transportation of furniture, fixtures, equipment, and materials.

· Maintain organized storage, staging, and inventory areas.

Administration, Compliance & Reporting

· Maintain maintenance records, service reports, workplace documentation, and operational metrics.

· Support purchase orders, invoices, vendor documentation, and reporting.

· Maintain workplace information on company communication platforms.

· Support emergency preparedness, compliance programs, and business continuity activities.

Who You Are

· 3+ years of workplace operations, facilities, corporate operations, building operations, or customer service experience.

· Strong organizational, communication, and problem-solving skills.

· Experience with service request platforms, vendor coordination, and workplace projects.

· Ability to manage multiple priorities while delivering exceptional customer service.

· College degree preferred.

Physical Requirements

· Ability to walk throughout office buildings and conduct inspections.

· Ability to move furniture, equipment, and materials up to 60 pounds.

· Ability to support event setups, workplace projects, and operational activities.