Job Description

Business Unit:

Office Management Group

Industry:

No Industry Houlihan Lokey, Inc. (NYSE:HLI) is a leading global investment bank recognized for delivering independent strategic and financial advice to corporations, financial sponsors, and governments. With uniquely deep industry expertise, broad international reach, and a partnership approach rooted in trust, the firm provides innovative, integrated solutions across mergers and acquisitions, capital solutions, financial restructuring, and financial and valuation advisory. Our unmatched transaction volumes provide differentiated, data-driven perspectives that help our clients achieve their most critical goals. To learn more about Houlihan Lokey, please visit HL.com.

Scope

The Workplace Manager (WM)– India will serve as the lead Corporate Services representative, partnering with the Lines of Business and Corporate Leaders to implement a world-class workplace experience for colleagues, visitors, and clients in the Mumbai and Gurugram offices.

The ideal candidate has a proven track record with the ability to create an environment in which their workplace vendor team is motivated to perform consistently to a high standard; they are collaborative with their peers, clients, business unit partners, Corporate leaders, as well as within their Corporate Services management team; they are supportive, a strong communicator with exceptional stakeholder management skills, confident, organized, and a positive and enthusiastic manager. Regular travel is required.

Responsibilities

The WM:

• Manages the office budget and day-to-day office operations across both offices, ensuring high standards.
• Processes office related invoices, deals with invoice queries and liaises with the Global finance team on any issues.
• Closely manages the vendor relationships and associated services and costs.
• Works closely with the LOB and local Leadership to ensure they are informed and knowledgeable on crucial office issues.
• Ensures the ‘social rules’ are clear and employees adhere to them, utilizing minimal signage an is a champion of firm culture.
• Builds solid relationships with vendors and manages the contracts to ensure service levels are maintained and within budget.
• Oversees the vendor workplace staff ensuring they adhere to company policy and are supported to perform at their best.
• Is responsible for site security protocols, security passes, and security-related compliance as well as employee parking on site.
• Drives sustainability and environmentally friendly initiatives
• Work with Lines of Business on office space utilization; arranges workplace desk assessments.
• In conjunction with Corporate Real Estate, manages the ‘tenant’/landlord relationship and is first point of contact for the landlords in both locations and records the interactions as appropriate.
• Builds a solid relationship with the building management and maintenance teams, including:

• Actively manages and oversees all maintenance issues across both offices using ServiceNow.
• Managing and reporting all site issues (heat, air-conditioning, water, electric) to the respective maintenance team to ensure a swift response.
• Ensuring the workplaces are safe and compliant; regulatory health and safety reporting and training; fire safety, first aid, defibrillator, and evacuation processes.

• Manages stock inventories across both offices.
• Ensure waste management services, including recycling, are performed effectively.
• Follows firm process for the replacement of office equipment and furniture as required.
• Arranges business cards and orders branded goods through approved vendors.
• Actively manages the health and safety on-site daily and escalates any unresolved issues to the appropriate firm leadership and the Human Capital team.
• Is a trained Fire warden and First Aider on site and responsible for ensuring the office has the legal number of trained wardens and first aiders (at any given time)
• Understands basic food hygiene practices and ensures they are followed on-site.
• Is responsible for emergency notification and business continuity plan measures.
• Actively manages and plans employee wellbeing and engagement initiatives in both offices.
• Manages key onboarding and offboarding tasks.
• Acts consistent with the firm’s corporate social responsibility agenda.
• Delivers internal and external events to an exceptional standard.

Basic Qualifications

• Bachelor’s degree in business, Finance, Hospitality, Office/Facilities Management, Accounting, or Human Capital Management plus 5-8 years of experience or the equivalent.
• Experience leading a 100+ high pace professional services office.
• Up to date with industry best practices and trends related to creating a world-class workplace experience.
• Ability to interpret complex or unique interpersonal relationships.
• Strong attention to detail and accuracy
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Proficient in hospitality and office conference software, Oracle, ServiceNow, and the Microsoft Office product suite.
• Has a strong knowledge of office, facilities, and conference room requirements and technology.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders across all levels of the organization.
• Ability to maintain confidentiality and handle sensitive information with utmost professionalism and discretion.
• Excellent leadership skills (i.e., organizing, planning, problem-solving, and decision-making) necessary for effective management.
• Well-developed and professional interpersonal skills; ability to interact effectively with people at all organizational levels of the firm.

Preferred Qualifications

• Previous experience in a Global Firm is required.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other characteristic protected by law.

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