Job Description

Our Vision

Your Responsibilities

• Managing onboarding/offboarding access across all tools (Jira, Confluence, O365, etc.) 
• Maintaining role-based access and permissions 
• Ensuring timely provisioning and deprovisioning of accounts 
• Maintaining documentation of system access and ownership 

• Administering and maintaining of Jira & Confluence, Microsoft 365 (Teams, SharePoint, Copilot, Exchange) and Azure AD / Entra ID 
• Managing Shared mailboxes, distribution lists, and permissions 
• Supporting tool optimization and usage best practices 

• Maintaining and enforcing Password policies (e.g., Dashlane) and Access control best practices 
• Supporting audits and security checks 
• Acting as the first point of contact for internal IT security topics 
• Coordinating with external security/IT vendors if needed 

• Providing daily support for employee IT issues 
• Troubleshooting common problems with accounts, permissions, tools and devices 
• Maintaining a lightweight ticketing or request tracking system 
• Ensuring fast, friendly, and effective support experience 

• Owning the full lifecycle of company devices including Ordering, Setup & configuration, Assignment to employees, Repairs & Replacements and Offboarding  
• Maintaining inventory of all IT assets 

• Ensuring reliable office internet and connectivity 
• Acting as contact for internet providers / hardware vendors 
• Coordinating setup for new office spaces if needed 

• Organizing and delivering training sessions on Tools (Jira, Teams, etc.) and Security awareness 
• Creating simple guides and documentation for employees

Your profile

• 2–5 years in IT support, IT administration, or workplace IT  
• Experience with:  
  - Microsoft 365 ecosystem
  - Identity/access management (Azure AD / Okta / similar)
  - Atlassian tools (Jira / Confluence) 

• Strong troubleshooting mindset  
• Solid understanding of:  
  - User access management
  - Device management
  - Basic IT security principles 
• Ability to structure processes (onboarding, access, inventory)
  
  

• MDM tools (Intune, Jamf) 
• Password managers (Dashlane, 1Password)
• Presence in Berlin & valid Work Permit for Germany is necessary!

Why us?

• Your everyday work
  You will work in a full-time position (39 hours per week) at our office in Berlin, a place where creative energy, exchange, and focus come together. At the same time, we offer a hybrid working model and provide you with all the equipment you need for your work.
  Thanks to flexible working hours with clearly defined core hours, you can structure your day in a way that allows work and private life to harmonize well.
   
• Community & Culture
  We meet each other as equals. An informal, first-name culture is a given, from interns to management. We believe that great results are achieved where people feel seen, heard, and valued.
  Our shared passion for trading card games connects us, at work and beyond. It symbolizes what defines us: curiosity, strategy, teamwork, and the drive to continuously challenge ourselves.
   
• Vacation & further benefits
  Five weeks of paid vacation as well as a Germany-wide public transport ticket (Deutschlandticket) that supports you flexibly in your everyday life.
  A lunch allowance (up to €7.67 per working day) as well as free drinks and snacks are also part of our benefits.
   
• Your development matters
  Standing still is not an option for us, at least not in a positive sense.
  With a personal annual learning budget of €1,500, we deliberately invest in your development: conferences, courses, books, or new skills. You decide what helps you move forward.
   
• Mental & physical health
  We know: Great performance can only happen when people are doing well.
  That’s why we support you with an Urban Sports Club membership for your physical balance, our collaboration with DearEmployee, which offers anonymous, professional psychological support, and the Women of Cardmarket & LGBTQIA+ Group, which promotes exchange, visibility, and empowerment.
   
  In short
  With us, you won’t find anonymous open-plan offices or rigid structures, but a work environment with heart, values, and genuine appreciation, a place where you’re not only allowed to be yourself, but expected to be, take responsibility, and continue developing, professionally and especially personally