Job Description

Workplace & Infrastructure Engineer

On behalf of our client, a leading organisation in Malta, we are seeking a Workplace & Infrastructure Engineer to join their growing IT team. This is an excellent opportunity to develop your career in a supportive environment that values growth, innovation, and continuous learning.

You will lead Level 2 IT support, acting as the escalation point for complex issues while ensuring a stable, secure, and high-performing workplace environment across end-user devices, networks, and telephony systems.

Key Responsibilities

• Lead second-line (Level 2) support and resolve complex IT issues
• Support and maintain LAN, WAN, Wi-Fi, and telephony systems
• Manage end-user devices and IT asset lifecycle
• Ensure strong IT security and workplace performance
• Maintain documentation and improve support processes

Requirements

• 5+ years in IT support or systems administration
• Strong Microsoft 365, Windows, and endpoint management knowledge
• Solid networking fundamentals (LAN/WAN/Wi-Fi)
• ITIL, MCSA, or CCNA certifications preferred
• Proactive, customer-focused, and strong communicator