Job Description

ISS IS A PLACE TO BE YOU

We have ambitious goals for how we work, how we impact our surroundings and how we treat our people. It’s you that makes the difference to making amazing places, and we believe everyone can influence change for the better.

” Connecting People and Places to Make the World Work Better”.

We have exciting opportunities for hospitality staff experienced in food and beverage/banquet/ BOH roles to work at our banking client’s head office in Melbourne CBD, as Workplace Host, assisting in the preparation of event and meeting spaces, including AV and furniture setup and pack-down and working with the commercial catering team to coordinate menu requests. Opportunities are available for Full Time role.

This challenging and exciting role will have you serve as the primary contact for client facing workspaces and internal events,and helping our clients achieve their purpose.

In addition, the role will be responsible for delivering the unexpected, making each encounter enjoyable, exciting and personal. As an ambassador for brand principles, culture and values, this role is perfect for someone who embraces an ethos of outstanding service and keeps it at the heart of everything they do.

The Position:

• Ensuring the preparation of event & meeting spaces, including AV and furniture setup and pack down to meet client’s expectations.
• Ensure meeting rooms are reset and stocked and resolve any equipment issues promptly.
• Greeting guests, cleaning event and meeting spaces and clearing tables.
• Working closely with the commercial catering team to coordinator menu requests.
• Support the catering team in general operational tasks, as required.
• Provide a friendly and welcoming experience for guests using client facing workspaces and attending internal events, acting as the face of our clients brand.
• Proactive and predictive service delivery and excellence
• Maintain the event and meeting spaces on assigned commercial site/floors as the corporate showcase to all visitors
• Monday to Friday between 7AM to 7PM

Our Benefits:

• Join an inclusive workplace that values diversity and promotes equal opportunities for all employees
• At ISS we prioritise employee and workplace safety. We strive to continually maintain a safe working environment for all of our employees
• We value and support your growth and development. Ongoing training provided via our internal Learning Management System
• Internal promotions and opportunities within our global organisation
• Access to staff discounts with a variety of companies including insurance and childcare
• Work-life balance

Minimum Criteria:

• Strong experience in hospitality (food & beverage or banquet) or customer service role with outstanding track record of delivering exceptional customer experiences.
• Physical capability to move heavy items as needed and practice safe handling at all times.
• Basic level of food and beverage service skills including greeting guests, cleaning and clearing.
• Excellent personal presentation, with well-developed verbal & written communication skills.
• Professional C-suite engagement skills
• Excellent multi-tasking skills
• Demonstrated ability managing stakeholder relationships
• Sound time management skills, self-motivated, organised, and have the ability to work unsupervised
• Able to provide a clear police check dated in the last 6 months and other compliance requirements
• Defense experience highly desirable

To apply for this role please click on the 'apply' link and complete the online application.

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people with a disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website. www.au.issworld.com