Job Description

Shape the Workplace and Client Experience in a Growing Legal Services Group

At Roberts Legal Services Group, we are passionate about delivering an exceptional workplace experience. We want to create an environment that supports our people to do their best work and makes our clients feel valued and considered.

Our people deliver complex work under tight deadlines. They rely on a workplace that runs well, where the detail is taken care of and everyday hassles are resolved quickly. The way our offices operate, how our technology performs and how our environment feels all directly impact their ability to perform at a high level in a sustainable way.

We believe a strong and positive workplace experience shapes the employee experience, and that in turn influences the client experience. If the idea of lifting the workplace experience and making an impact everyday appeals to your sense of achievement, this could be the role for you.

You will take ownership of how our workplaces operate. From office coordination and reception standards through to technology setup and the many details that shape how our people and clients experience our environment. You will also provide administrative support to the leadership team.

At Roberts Legal Services Group, we operate two specialist law firms; Roberts Crosbie Mortensen Lawyers and Delaney Roberts Specialist Family Lawyers. With more than 50 employees across our Newcastle and Sydney offices we operate as one team with a People First culture and a commitment to sustainable growth. This is supported by operational efficiency and continuous improvement.

This role reports to the Operations Manager, who is responsible for operational strategy. Your focus will be ensuring office operations, workplace experience and technology run smoothly day to day, maintaining high standards and supporting practical improvements.

About the Role

• Oversee reception and maintain a high standard of client experience
• Keep the office organised, well-presented and running smoothly
• Manage facilities, suppliers, meeting rooms and workplace assets
• Support onboarding, offboarding and day-to-day administration (HRIS, leave, banking)
• Coordinate our meeting rhythm
• Provide administrative support to the leadership team
• Own workplace technology coordination — setup, troubleshooting and IT liaison
• Champion the use of technology to improve efficiency (phones, meeting rooms, workstations, Microsoft Office Suite etc)
• Resolve issues quickly to minimise disruption
• Coordinate team events and recognition initiatives
• Support practical improvements to the workplace and assist with operational projects
• Support both the Newcastle and Sydney offices (with travel to Sydney approx. once per month)

About You

You are organised, proactive and take ownership. You notice what needs attention and follow it
through. You enjoy being the person others rely on. You get satisfaction from making things easier and keeping things running well. You are also an early adopter of technology and probably have tones of productivity tricks and hacks you can show us.

You will likely bring:

• Experience in office management or workplace coordination within a professional services
  environment (legal experience highly regarded)
• Experience in a mid-sized organisation where structure and standards matter
• Strong attention to detail and pride in presentation
• Confidence managing multiple priorities
• Strong communication and relationship skills
• A practical, tech-confident mindset (setup, troubleshooting, working with IT providers)
• Experience managing employee engagement activities general events with flair and creativity
• An interest in improving how teams use technology to improve their efficiency and productivity eg. AI, automation etc
• Advanced Microsoft Office suite skills - word, teams, excel and powerpoint (ideally you have a skill for design - simplifying presentations and making them more engaging).

What’s in it for You

• A role where your work has a direct and visible impact
• The opportunity to contribute ideas and support improvements
• A People First culture
• Amazing employee benefits, recognition and reward programs
• An opportunity to progress and expand your remit as the business grows
• The opportunity to work closely with a dynamic leadership team
• A business investing in growth, operations and technology

Our Recruitment Process

Shortlisted candidates will complete a brief AI interview. A small number of candidates (1–2) will be invited to attend an in-person interview as part of our final selection process.

How to Apply

Please submit your application, including a cover letter, explaining why you would be a strong fit
for the role.