Job Description
LekkeSlaap is South Africa’s leading accommodation booking app, known for its user-friendliness, exceptional customer experience, and extensive local accommodation options. Owned by Tripco, a travel technology company based in Cape Town, LekkeSlaap is committed to innovation, best-in-class customer service, and setting new standards in travel technology.
We are looking for a highly organised and proactive Workplace Experience Lead to oversee the day-to-day running of our office environment and support a positive employee experience.
This role acts as a central point of coordination for office operations, staff engagement, facilities management, and internal processes. You will play a key role in ensuring the office runs smoothly, remains well-maintained, and reflects the company’s culture and standards.
Requirements
Staff Engagement & Internal Communications
- Coordinate internal communications, including company-wide updates, welcome messages, and milestone announcements
- Compile and manage content for the quarterly company newsletter
- Coordinate employee engagement initiatives, including birthdays, work anniversaries, and recognition activities
- Support and oversee the Social Committee, including planning and coordinating team events
- Arrange support gestures for significant employee life events
- Drive initiatives that contribute to a positive and engaging office environment
Office Operations
- Oversee the day-to-day running of the office to ensure a smooth, organised, and professional environment
- Act as the primary point of contact for office-related queries and support
- Manage office supplies, including stock monitoring, ordering, supplier coordination, and payment tracking
- Maintain access control processes, including registers and entry management
- Manage parking allocations, including issuing and tracking parking tickets
- Ensure meeting rooms and shared spaces are well-maintained and fully functional
Facilities & Vendor Management
- Oversee office facilities, maintenance, and general upkeep
- Track and resolve maintenance issues, coordinating with contractors and service providers
- Manage relationships with third-party vendors and suppliers, ensuring service quality and reliability
- Monitor vendor performance, costs, and adherence to agreed processes
- Manage cleaning staff and ensure high standards of cleanliness and organisation
- Be present in-office to oversee vendor work and ensure accountability
Onboarding & Employee Support
- Support onboarding logistics, including workspace readiness, office & parking access setup, and welcome coordination
- Prepare and manage employee induction packs
- Support the People team with employee administration and coordination
- Ensure a smooth and welcoming onboarding experience for all new hires
Health & Safety
- Manage office health and safety processes and ensure compliance with workplace standards
- Maintain and update relevant documentation, including emergency procedures and roll call lists
- Coordinate training for first aid, firefighting, and safety representatives
- Act as a point of contact for health and safety matters and incidents
Process & Operational Improvement
- Develop, document, and maintain Standard Operating Procedures (SOPs) for office-related functions
- Ensure processes are clearly defined, consistently followed, and continuously improved
- Identify inefficiencies and implement improvements to enhance operational effectiveness
Executive & Cross-Team Support
- Provide ad hoc administrative and coordination support to the COO and broader leadership team
- Assist with office-related projects and cross-functional initiatives as required
- Provide support during in-person interviews, including capturing candidate biometrics
Requirements
- Previous experience in a similar coordinative role
- Previous experience coordinating events, functions, or similar logistics-heavy projects
- Experience managing office operations, facilities, suppliers, and office logistics is highly desired
- Preference will be given to candidates who can speak both English and Afrikaans
- Strong organisational skills with the ability to manage multiple shifting priorities
- High attention to detail and a strong sense of ownership
- Continuous improvement mindset, with the ability to identify friction in office processes and recommend or make improvements.
- Sense of urgency and reliability, with the ability to move quickly, make confident decisions, and independently manage daily work
- Customer service mindset with a strong focus on employee experience
- Proficiency in standard office tools such as Google Workspace and Slack will be advantageous
Nice to Haves
- Experience supporting employee experience or engagement initiatives
- Experience working in a high-growth or operationally complex environment
- Basic understanding of workplace health and safety requirements
Working Hours
- Monday to Thursday: 08:00 to 17:00, with flexible start times between 07:00 and 09:00.
- Friday: One hour less on Fridays, e.g. 08:00 to 16:00.
- This role requires consistent on-site presence during working hours to support office operations, staff queries, and coordination with third-party vendors
- Any work outside of normal office hours will be occasional, pre-arranged, and agreed in advance.
- Punctuality and reliability are essential, as the role plays a key part in ensuring the office is operational and ready at the start of each working day
Benefits
- Modern offices based at the V&A Waterfront
- Travel vouchers and exclusive discounts
- Pension fund contributions
- Discovery Medical Aid contributions
- Growing annual leave based on years of service
- An additional half-day off every month
- Monthly team events and more!
We are committed to creating a diverse and inclusive workplace and encourage applications from all suitably qualified candidates, including persons with disabilities.
