Job Description

About Us

Join a Fintech That's Redefining Payments and Rewards

Hello Clever is building the next generation of payments and loyalty infrastructure by turning every transaction into growth for merchants. We’re an AI-powered fintech operating across 22+ markets, helping businesses move money in real time and convert payments into measurable outcomes like higher repeat rates, bigger baskets, and smarter customer engagement. Our platform combines local account-to-account rails, embedded cashback & loyalty products, and powerful data intelligence (Clever AI) so merchants can launch offers, optimise ROI, and scale faster - all through a single integration. We’re also proud to be recognised on the global stage including being named Australia’s fastest-growing fintech, Top 100 Forbes Asia, ranked in the AFR Fastest-Growing Companies, and selected for Inc. Magazine’s Best in Business alongside some of the most iconic companies in the world.

About the Role

The Workplace Experience Coordinator is responsible for creating a workplace where our Vietnam team can do their best work. This role oversees the day-to-day operations of the Vietnam office, ensuring it is organised, welcoming, and runs smoothly, while also helping deliver an exceptional employee experience.

Working closely with both the Operations and People & Culture teams, you'll play an important role in bringing our culture to life through employee engagement initiatives, wellbeing programs, onboarding, internal events, and workplace experiences that foster connection and collaboration.

You'll also partner with Workplace Experience teams across our global offices to ensure a consistent employee experience while tailoring initiatives to the unique needs of our Vietnam team. This is an ideal opportunity for someone who enjoys balancing operational excellence with creating meaningful experiences for people.

Key Responsibilities

Workplace Operations

• Manage the day-to-day operations of the Vietnam office, ensuring the workplace is organised, functional, welcoming, and maintained to a high standard.
• Coordinate office administration, including workplace supplies, facilities, meeting rooms, office equipment, vendors, and general office upkeep.
• Act as the primary workplace contact for the Vietnam office, responding to day-to-day office and facilities enquiries.
• Coordinate office maintenance, repairs, and supplier relationships to ensure a safe and efficient working environment.
• Support leadership visits and visiting team members by coordinating local office logistics and hospitality.

Employee Experience & Culture

• Partner with the People & Culture team to deliver employee engagement initiatives, wellbeing programs, celebrations, cultural initiatives, workshops, and internal events.
• Coordinate the local delivery of company-wide employee experience initiatives, adapting activities where appropriate for the Vietnam office.
• Plan and deliver office events, team celebrations, recognition activities, social events, and workplace rituals that strengthen culture and connection.
• Gather feedback from employees and recommend improvements to continuously enhance the workplace experience.

Onboarding & Team Support

• Coordinate workplace onboarding for new team members, including workspace setup, welcome arrangements, first-day coordination, and office orientation.
• Help create a positive first-day experience for new employees by ensuring everything is prepared ahead of their arrival.
• Support employees throughout their lifecycle by assisting with workplace-related initiatives and activities.

Event & Project Coordination

• Coordinate the end-to-end logistics for internal events and workplace initiatives, including scheduling, communications, catering, venue setup, vendor management, budget tracking, and post-event evaluation.
• Support the coordination of external company events and activities as required, including venue arrangements, supplier liaison, and event logistics.
• Coordinate end-to-end domestic and international travel arrangements for team members as needed, including flights, accommodation, transportation, itineraries, and other travel logistics.
• Maintain the Vietnam workplace calendar, ensuring office events, cultural celebrations, employee activities, and company initiatives are effectively planned and communicated.
• Support cross-functional workplace projects and continuous improvement initiatives as required.

Global Collaboration

• Work closely with Workplace Experience teams across our global offices to ensure a consistent, high-quality employee experience while maintaining local relevance.
• Share ideas, best practices, and feedback to continually improve workplace experience across the organisation.

What You'll Bring

• 2- 4 years' experience in Workplace Experience, Office Management, Office Administration, Operations, Hospitality, Events, People & Culture, or a similar coordination role.
• Excellent organisational skills with the ability to manage multiple priorities and work independently.
• A proactive, hands-on approach with strong attention to detail and a willingness to jump in wherever needed.
• Exceptional communication and interpersonal skills, with the ability to build positive relationships across all levels of the business.
• Strong planning and coordination skills, with experience managing projects, events, or workplace initiatives from concept through to execution.
• Confidence working with external vendors, suppliers, and service providers.
• A genuine passion for creating exceptional employee and workplace experiences.
• Strong problem-solving skills and the ability to adapt in a fast-paced, high-growth environment.
• Proficiency with Microsoft Office or Google Workspace, with the ability to quickly learn new systems and technology.
• Fluent Vietnamese and professional English communication skills, both written and verbal.

Nice to Have

• Experience supporting employee engagement, culture, wellbeing, or internal communications initiatives.
• Previous experience working in a technology, fintech, startup, or other high-growth environment.
• Experience coordinating workplace events, celebrations, or internal programs.
• Experience supporting regional or global teams across multiple office locations.
• Familiarity with workplace health and safety, facilities management, or office operations.
• Experience coordinating corporate travel arrangements, including domestic and international travel bookings and logistics.

Why join Hello Clever?

• High-Growth Fintech: Be part of a company leading the future of real-time payments and loyalty solutions.
• Global impact - We’re live in 22+ markets and growing fast.
• Category-defining product - Real-time payments, instant cashback, AI-powered merchant tools.
• Mission-driven - We’re here to make money smarter, fairer and faster for everyone.
• Dynamic Culture: Join a passionate, results-driven team that values innovation and collaboration.

How to Apply

We like to keep things simple, but we also want to make sure this is the right fit for both of us. Here’s what to expect:

• Virtual Chat - A casual video call to get to know you, your experience, and what makes you tick.
• Meet the Team – A virtual meeting to see if we vibe and chat about how you’d make this role your own.
• Show Us Your Thinking - A short presentation where you’ll bring some ideas to life (nothing scary, we promise).

Sound like you? Let’s talk. Drop us a note at careers@helloclever.co

Direct applicants only, no agencies.