Job Description

Who We Are

At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day.

Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission? To be the best fire protection company the industry has ever seen.

The Opportunity

We’re looking for a Workplace Experience Coordinator to help create a space where people enjoy coming to work. You’ll be the friendly face of the office and the go-to person for everything that makes the day-to-day employee experience run smoothly—from welcoming guests to handling behind-the-scenes logistics. This is a hands-on, highly visible role that touches every corner of our organization. You’ll be part facilities, part hospitality, part culture champion—all rolled into one. If you're organized, people-oriented, and take pride in creating positive environments, we’d love to meet you.

Key Responsibilities

• Serve as the first point of contact for the office by greeting visitors, assisting employees, and creating a welcoming environment.
• Support day-to-day office operations including mail distribution, office supplies, maintenance requests, vendor coordination, and workspace setup.
• Coordinate office amenities such as snacks, coffee, weekly catered breakfasts or lunches, birthday treats, and other morale-boosting moments.
• Assist with new employee onboarding by preparing welcome kits and coordinating with IT, HR, and hiring managers to help create a memorable first-day experience.
• Support company events, team meetings, and office celebrations by assisting with food orders, room setup, and logistical coordination.
• Partner with teams across the organization to assist with office moves, workspace planning, and workplace improvements.
• Identify opportunities to improve office processes and help enhance the overall employee experience.

What You Bring to the Table

• A warm, helpful, and positive attitude with strong communication and interpersonal skills.
• At least one year of experience in office coordination, hospitality, workplace experience, or a similar support role.
• Strong organizational skills and attention to detail with the ability to manage multiple priorities.
• The ability to troubleshoot issues independently and take initiative when addressing challenges.
• Proficiency with Microsoft Office, Outlook, and general comfort working with modern workplace tools.
• A willingness to learn, grow, and contribute to a positive workplace culture.

What Will Make You Stand Out?

• Experience supporting a growing company or dynamic office environment.
• Exposure to light event planning or coordinating team gatherings.
• Experience working in a fast-paced office environment with evolving priorities.

Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role. Expected salary range between $60,000 - $65,000 per year.

Beyond the Paycheck

At Encore, we’re all about creating a culture where success is celebrated. We recognize that our work makes people’s lives safer, and we reward those who contribute to our growth. Here’s what you can expect:

• Competitive Salary: Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.
• Purpose-Driven Work Environment: We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.
• Flexible Dress Code: Upon joining, you’ll receive branded Encore swag, and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it.
• People-Focused Culture: We know our greatest strength is our people. That’s why we’ve built a culture that encourages experimentation, learning, and improving together. You’ll have the space to share your ideas and help shape a company that is constantly growing.
• Tools for Success: Access to leading-edge web-based productivity tools.
• Health and Wellness: Comprehensive medical, dental, and vision coverage to keep you and your family healthy.
• Retirement Planning: Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
• Life Insurance: Company-paid life insurance policy of $50,000 to give you peace of mind.

EEO Statement

Encore Fire Protection is an Equal Opportunity Employer.

Encore Fire Protection is an E-Verify Employer.

As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.