ABOUT THIS POSITION
The Workplace Experience Coordinator enhances the workplace through a white-glove approach to office services and workplace standards. This role supports front desk operations, guest registration, snack and beverage management, event coordination, and safety initiatives across Waystar’s offices. The ideal candidate is highly organized, proactive, and committed to creating a seamless and engaging workplace experience. With strong attention to detail, exceptional communication skills, and a solutions-oriented mindset, this team member acts as an ambassador for workplace excellence, fostering collaboration, operational efficiency, and continuous improvement.
WHAT YOU'LL DO
Serve as the first point of contact for all office services and workplace experience needs.
Deliver exceptional hospitality by greeting guests, coordinating registration, and ensuring a welcoming front desk presence.
Manage office services including snack and beverage inventory, mail and courier services, and office supply procurement.
Partner with external property management tomaintainsafety, functionality, and appearance standards for all office spaces.
Own the management andtimelyresponse of workplace experience requests through internal ticketing systems (e.g., Jira, Envoy).
Support the coordination of on-site catering, meetings, and team events, collaborating cross-functionally with People, Marketing, and Technical Services teams.
Participate inthe Floor Marshal Safety Program and contribute to overall safety initiatives.
Scanning benefits and payroll documents
Mail processing – first sort/alphabetizing until further notice
Monitor and manage administrative workflows, ensuring all tasks are completed accurately and on time.
Apply continuous improvement practices to streamline services, enhance operations, andanticipateteam member needs.
Uphold confidentiality standards andmaintainprofessionalism in all communications and interactions.
WHAT YOU'LL NEED
2+ years of experience in administrative, workplace, or facilities coordination roles.
Strong organizational skills with a natural ability to multitask and prioritize competing demands.
Proficiencyin Microsoft Office Suite (Word, Excel, Outlook, Teams) and comfort with team member management platforms (e.g., Workday, Jira, Envoy).
Outstanding communication skills, both verbal and written, with a strong attention to detail.
Ability to work independently while collaborating effectively across teams.
Commitment to delivering white-glove service with a high degree of professionalism and urgency.
Flexibility to adapt to shifting priorities and proactivelyidentifyand implement improvements.
Bonus Points
Associate degree in Business Administration or equivalent college coursework.
High-level enthusiasm for workplace operations and process optimization.
Previousexperience in a fast-paced, dynamic environment.
Ownership mindset with a drive for excellence and accountability.
Ability to receive and apply feedback in a calm, professional, and action-driven manner.
ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.comor follow @Waystaron Twitter.
WAYSTAR PERKS
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Waystar’s enterprise-grade software is purpose-built to simplify healthcare payments. We enable providers to prioritize patient care and optimize their financial performance. Waystar serves approximately 30,000 clients, representing over 1 million distinct providers, including 16 of 20 institutions on the U.S. News Best Hospitals Honor Roll. Waystar’s enterprise-grade platform annually processes over 5 billion healthcare payment transactions, including over $1.2 trillion in annual gross claims and spanning approximately 50% of U.S. patients. Waystar strives to transform healthcare payments so providers can put the human touch where it matters most: their patients and communities.
Put simply, Waystar is the way to make healthcare payments more human with a software platform designed for providers + patients.
Discover the way forward at waystar.com.
