Job Description

Job Title

Workplace Experience CoordinatorThe Workplace Experience Coordinator is responsible for delivering a seamless, people‑focused workplace experience. Acting as the primary point of contact for workplace and Facilities Management (FM) enquiries, this role ensures the workplace is welcoming, well-maintained, and aligned with Sage’s values and service standards. The Coordinator supports operational excellence, compliance, and KPI achievement while fostering a collaborative and engaging environment for colleagues, visitors, and partners.

Key Responsibilities:

• Serve as the primary contact for workplace and FM enquiries; support daily workplace operations.

• Coordinate on-site activities, events, and meeting spaces to maintain a vibrant workplace culture.

• Oversee third-party supplier performance and ensure service quality, compliance, and budget adherence.

• Manage workplace systems including CAFM, access passes, mail, stock control, and daily inspections.

• Promote Sage values, customer service standards, and a safe, compliant workplace.

• Support the Regional Workplace Manager with operational reporting, risk management, and continuous improvement initiatives.

Key Skills & Attributes:

• Warm, approachable, and genuinely people-focused with strong service ethos.

• Excellent interpersonal and communication skills; confident engaging stakeholders at all levels.

• Organised, detail-oriented, and able to manage multiple priorities effectively.

• Energetic, proactive, and creative in turning ideas into polished experiences.

• Resilient, adaptable, and calm under pressure; strong problem-solving skills.

• Familiarity with workplace tools, scheduling platforms, or event-management technology is desirable.

• Knowledge of health & safety and first aid (training can be provided).

Personal Attributes:

• Driven and proactive, with a commitment to operational excellence.

• Inclusive and collaborative, valuing diverse perspectives and fostering a culture of respect.

• Visionary mindset, continuously seeking improvements and innovative solutions.

• Entrepreneurial, resourceful, and willing to take ownership to deliver impactful results.

Qualifications & Experience:

• Previous experience in workplace, facilities, or hospitality coordination preferred.

• Demonstrated ability to manage suppliers, stakeholders, and budgets.

• Strong understanding of health, safety, and compliance requirements.

Why Join Us:
This is a highly visible, hands-on role for a proactive, people-oriented professional who thrives in a dynamic environment. You’ll play a central role in shaping an exceptional workplace experience, balancing operational efficiency with genuine care for people and place.

INCO: “Cushman & Wakefield”