Job Description

Who We Are
At Freshpet, our goal is to change the way people nourish their pets forever. We strive to strengthen the bond between people and our pets so that we both live longer, healthier, and happier lives while being kind to the planet. We believe that if we can create fresh, real foods that pets love and help them live healthier lives, that their pet parents will also enjoy the many benefits of a rich life shared with a pet. IT’S AMAZING WHAT CAN HAPPEN WHEN YOU START COMPLETELY FRESH!
What You Will Do
The Workplace Experience Lead is responsible for leading the day-to-day operations of the workplace while delivering an exceptional employee and visitor experience. This role oversees office operations, coordinates vendors and workplace services, supports company internal events, and provides guidance to Workplace Porter to ensure consistent execution of workplace standards. The Lead serves as the primary operational resource for employees and partners closely with the Workplace Experience Manager on strategic initiatives and continuous improvement.

How You Will Make an Impact
Workplace Operations

* Lead the daily operation of the corporate office.
* Ensure the workplace is safe, clean, organized, and fully operational.
* Conduct routine workplace inspections and proactively address operational needs.
* Coordinate maintenance requests and building services.
* Manages product inventory, orders, and deliveries.

Employee & Visitor Experience

* Deliver a welcoming and professional experience for employees, guests, and candidates.
* Support onboarding logistics and employee workplace needs.
* Resolve workplace issues promptly while maintaining high service standards.

Vendor & Facilities Coordination

* Coordinate with vendors, building management, and service providers.
* Monitor vendor performance and service quality.
* Assist with workplace improvement projects and preventative maintenance.

Meetings & Events

* Coordinate meeting room setup and workplace logistics.
* Manage catering, workplace events, employee engagement activities, and office celebrations.
* Ensure workplace events are executed efficiently and within budget.

Team Leadership

* Provide day-to-day guidance and support to Workplace Associate.
* Delegate operational tasks and ensure work is completed accurately and on time.
* Train new team members on workplace procedures and best practices.
* Promote accountability, teamwork, and exceptional customer service.

Administrative Responsibilities

* Maintain workplace documentation, calendars, and operational procedures.
* Track workplace expenses and assist with budget management.
* Prepare operational reports and recommend process improvements.
* Overseas Shipping and FedEx
* Assists with cross-functional administrative support.

What You Will Bring
*3–5+ years of experience in workplace operations, facilities, hospitality, office management, or employee experience.
* Strong organizational and project management skills.
* Excellent communication and interpersonal abilities.
* Experience coordinating vendors, events, and office services.
* Ability to prioritize multiple tasks in a fast-paced environment.
* Proficiency with Microsoft 360 and workplace management programs.

What We Offer
The range for this position is: XXX,XXX – XXX,XXX
At Freshpet, we offer a competitive salary and an excellent benefits package, including medical, dental and vision insurance, basic and optional life insurance, short- and long-term disability protection, flexible spending accounts, and a 401(k) plan with company match, paid parental leave, pet insurance, tuition assistance, a generous PTO plan and so much more!
Our Commitment to a Diverse Workforce:
Freshpet is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).
Disclaimers
The salary range provided above is the range of the wages that we will pay for the listed position. A final determination on the wages within this range is based on a number of non-discriminatory factors, including but not limited to the required work location, previous work experience, skill set, and wage rates for comparable positions.
Freshpet is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Freshpet via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Freshpet. No fee will be paid in the event the candidate is hired by Freshpet as a result of the referral or through other means.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.