Title:Workplace Concierge– Full time

Business Unit: Work Dynamics – Bendigo Bank

Location: Adelaide, VIC

Reporting to: WorkplaceExperienceManager

Key stakeholders: BEN WorkplaceExperienceLead,BEN Group Properties,BENStaff,JLL Account Team, LandlordOperations Team

Direct reports: NIL

Duties & responsibilities

This positionis responsible fordelivering an outstanding occupant experience across the client portfolio. The role focuses on providing exceptional service in the workplace, with a human-centric and engagement-focused approach.

TheroleactsaspointofcontactforallBendigo Bankstaff and visitorsregardingWorkplacedeliveryandsupportsaccountinitiativesbydrivingconsistentimplementationanddeliveryacross the portfolio.

Therolewillassistwiththeday-to-dayservicedeliverybytheWorkplaceteamandvendorpartners,ensuringcompliancetoSOPs,deliveryguidesandSLAs.Provide and drive operational experience initiatives

Akeyaspect of thisroleisengagement,interfacingnot onlywithBendigo Bank,butalso otherservicepartnerssuchasGroup Security,Property Operations,EA network,IT andLandlordsasrelevant,alongwith thelinesofbusinessandoccupantsastheultimate servicerecipients.

Front of House Delivery

• Serve as the first point of contact for guests, employees, and key stakeholders

• Manage reception duties, including greeting visitors,providing access passes, and directing inquiries

• Beingan initialcontact point for new starters and ensure they feel welcome

• Supporting the mailroom functionfor internal staff

Client Engagement

• Implement client engagement strategies to support the national plan

• Build relationships with employees and stakeholders to foster a positive workplace community

• Providetimelyand caring soft services that are authentic and responsive

Communication

• Assistin implementing internal communication strategies to improve culture and employee engagement

• Share regular event and celebrations content

• Adopt innovative communication strategies to enhance workplace experience

Eventand ActivationSupport

• Assistin implementing monthly calendar of events

• Provide outstanding customer service and help organise memorable events aligned with client expectationsand agreed processes

• Support the coordination of event orders with client, team, and vendors

• Conduct site tours highlightingspaces and activations

Operations Management

• Ensure delivery of all operational requirements as per the client scope of works, including mail and office services

• Follow operational procedures and performance measures to ensure consistency and reliability

• Comply withJLL and client Health, Safety, Environment, and Risk Management policies and procedures

• Address user complaints and concerns, providing solutions and follow-up

Employee Specifics

Sound like you? Why don’t you apply? To apply you need to be:

• Motivated self-starter with a strong customer service orientation

• Proactive with keen attention to detail and ability to balance multiple priorities

• Excellent verbal and written communication skills

• Adaptable in a fast-paced working environment

• Strong organizational and administration skills

• Would suit someone from a Retail, Hospitality or Corporate client services background.

• 1-2 years’ experience in hospitality, customer service, or related field

Performance objectives

• Client Focus & Relationship Management

• Demonstrates proactive & professional approach to customer service and stakeholderengagement.

• Ability to interact with a wide range of client staff, including seniorlevels.

• Ability to manage conflict and balance between client and firmrequirements.

• Has a customerservice-orientedattitude

• Problem Solving & Strategic Thinking

• Capacity to deal with ambiguity and solve problemseffectively.

• Analytical, proven ability to solve problems using a quantitativeapproach.

• Proven ability to employ holistic approaches and looks at long term solutionsthat may suit multiple sites.

Key skills

• Strong communicator with good presentation skills

• Passion for quality and eye for detail

• Self-motivated, confident, and energetic

• Ability to effectively deal with stressful situations

• Flexible and adaptable

• Goal-oriented and able to meet performance targets

• Team player with ability to cooperate and work well with others

• Exhibits honesty and trustworthiness

• Open tonew ideasand willing to challenge the status quo