Pyramid Global Hospitality

Workplace Ambassador

Pyramid Global Hospitality  •  New York City, NY (Onsite)  •  15 hours ago
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Job Description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

We offer a unique and fulfilling opportunity in a corporate office setting, where we provide an unparalleled hospitality experience to our clients! Combining office management, meeting & event services and top-notch guest service, we whole heartedly support our employees and keep them excited to support our clients in line with our “People First Culture”. We are looking for an individual passionate about hospitality with a "be the difference" mindset, paired with professional polish, strategic thinking, and operational efficiency. Our culture connects our team nationwide and our organization is committed to a structure that supports a positive work-life balance. We offer comprehensive benefits, 401k matching and learning opportunities to develop and grow our team. Our team's success is our success and excellence is the standard we live by.

What you will have an opportunity to do:

At Pyramid Global, PYRAMIDWORKS, we bring the warmth, professionalism, and service excellence of a luxury hotel into the workplace. This is an opportunity to be a trusted resource, problem solver, event supporter, and culture champion who helps make every interaction meaningful for our client, Paramount Studios.

Schedule: Monday–Friday | 9:00 AM–6:00 PM (or based on business needs)

Please Note: This position is employed by Pyramid Global and is not affiliated with Paramount employment.

Deliver Exceptional Guest Experiences

  • Serve as the first point of contact and create positive first impressions
  • Provide directions, resources, and support to Paramount employees and guests
  • Escort guests to appropriate locations when needed
  • Cultivate and create meaningful connections with your floor populations

Support Workplace Operations

  • Proactively manage workspace reservations and bookings
  • Monitor office and desk space utilization
  • Coordinate workplace services and respond to employee needs

Help Execute Meetings & Events

  • Support the setup and execution of meetings and special events
  • Conduct meeting space inspections to ensure readiness
  • Partner with Event Managers, A/V teams, and technical support staff

Problem Solve & Follow Through

  • Proactively identify and report facility, housekeeping, or maintenance concerns
  • Track requests and ensure timely resolution
  • Follow up on workplace changes and service requests for accuracy
  • Follow up with Paramount employees to keep them informed on progress made to complete their requests
  • Escalate issues appropriately to ensure timely resolution

Ready to Make Someone's Day?

Apply today and help us bring world-class hospitality into the Workplace.

What are we looking for?

What are we looking for?

  • High school diploma or equivalent
  • Minimum 1 year of hospitality, hotel, concierge or a related field preferred
  • Outstanding interpersonal and communication skills
  • Strong organizational and multitasking abilities
  • Basic knowledge of A/V technology and workplace systems is a plus

Compensation:

$30.00

$32.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality

About Pyramid Global Hospitality

Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at www.pyramidglobal.com

In 2021, Pyramid partnered with Benchmark Resorts and Hotels to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values and philosophies. We are growing and Opportunities abound!

What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.

There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a “hospitality spirit” who may be thinking about a career change to join our team.

Industry
Travel & Hospitality
Company Size
1,001-5,000 employees
Headquarters
Boston, MA
Year Founded
Unknown
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