Job Description

mobile.de is Germany’s largest vehicle marketplace, with more than 1.6 million listed cars, commercial vehicles, motorcycles, and e-bikes (annual average 2025). Both private customers and registered vehicle dealers use the platform and benefit from more than 140 million visits per month*. As a “one-stop shop,” mobile.de’s offering includes not only buying and selling, but also financing and leasing solutions. Founded in 1996, the company is a subsidiary of Adevinta, a global leader in online classified portals.

Based in Berlin-Charlottenburg, we offer a dynamic environment where growth, learning, and collaboration are at the heart of everything we do. If you are driven by an eagerness to disrupt, have a passion for collaboration, and are excited about shaping the future of mobility, we would love to hear from you.

As a Working Student in Salesforce Operations, you will support our Salesforce team in keeping one of our most important business platforms reliable, user-friendly, and fit for the future.

You will work closely with Salesforce specialists, business stakeholders, and colleagues across Business Systems & Integration. Your focus will be on Salesforce administration and configuration as well as helping our users resolve day-to-day questions and issues. This is an opportunity to gain practical experience with enterprise CRM technology while contributing to improvements that make our commercial processes more efficient.

What you'll bring

• You are currently enrolled at a university, ideally studying Business Information Systems, Computer Science, Information Management, Business Administration, or a related subject.
• You have a strong interest in business applications, CRM systems, AI and the way technology supports business processes.
• You possess a genuine fascination for AI applications within a corporate setting and are eager to explore its potential benefits and practical constraints.
• Salesforce experience is a plus, but not required. We are also happy to hear from students who are motivated to learn the platform.
• You communicate clearly and enjoy helping people with different levels of technical experience.
• You are reliable, curious, and willing to take ownership of tasks from investigation through to completion.
• You are comfortable working in English, both written and spoken.
• You can work independently while knowing when to ask questions or involve the right people.

What you'll do

• Support the administration and configuration of Salesforce, including user access, declarative automation framework (e.g. flows) and other platform settings.
• Help investigate, document, and resolve user questions and incidents in a structured and service-oriented way.
• Work with the Salesforce team to understand business requirements and translate them into practical system improvements.
• Assist with testing configuration changes, documenting results, and supporting releases.
• Help maintain clear and up-to-date documentation for Salesforce processes, configurations, and recurring support topics.
• Identify opportunities to simplify manual steps, improve data quality, and enhance the user experience.
• Explore practical ways using internal AI tools for Salesforce support, such as summarizing recurring issues, improving internal documentation, identifying patterns in user questions, and suggesting opportunities for automation.
• Support the evaluation and responsible adoption of AI-assisted workflows, while considering data protection, access rights, reliability, and human review.
• Support data checks, analysis, and routine maintenance activities where needed.
• Collaborate with colleagues from Sales, Customer Service, Finance, Analytics, and other business and technology teams.

What you can expect

• Practical experience with Salesforce in a professional, business-critical environment.
• The opportunity to learn from experienced Salesforce and Business Systems professionals.
• Insight into how CRM, integrations, and business processes work together across a large organization.
• Meaningful responsibility from day one, with support and feedback as you grow.
• A collaborative team culture with close interaction between technology and business stakeholders.
• A hybrid working environment in Berlin.

Benefits

Working at mobile.de comes with its perks! Enjoy the following benefits (some of many):

• Rewards: competitive base salary and participation in the company’s incentive programs.
• Plan for the Future: On top of the statutory retirement insurance, we offer a competitive company pension scheme.
• Team-Building: Regular team and company events offer the opportunity to network and learn from each other.
• Learning & Development: Keep growing with access to coaching, learning platforms and resources.
• Mobility: Stay mobile with a monthly transportation allowance.
• Enjoy working: Our well-equipped office supports focused work and teamwork – plus inviting social zones where colleagues can relax and connect.
• Flexible working: a hybrid approach with the option to work abroad for a set number of days per year.
• Wellbeing: confidential employee assistance and support services available to employees and their immediate families.
• Family support: enhanced parental leave and family-friendly policies to support all parents and careers.

Meaningful Work: We are a diverse, international, highly skilled and passionate team committed to a world where people share more and waste less. Every day you will have the opportunity to make a huge difference for our users, customers as well as shape the future.
Embracing AI: We’re at the forefront of integrating cutting-edge AI technologies into our operations. Being part of mobile.de you will work with and learn about AI tools, contributing to projects that leverage AI to enhance efficiency, improve customer experiences, and drive our mission forward. With an AI-first mindset, we foster a culture of continuous learning and experimentation, empowering our team  to explore and apply AI in meaningful ways for the company and themselves.
Connection and Inclusion: Our culture is the glue that holds us together. We believe in making meaningful connections and creating an inclusive atmosphere with lots of opportunities to connect both in your day to day work and through social team activities (online and offline).