You will solve real problems for our airline partners every day, and grow from straightforward problem solving into deeper investigations and process improvements over time. You will join Partner Ops, the team that keeps our airline partners running smoothly on the platform. It is a hands-on role from day one, with support and guidance as you find your feet.
🌍 This role is fully remote, anywhere in Portugal, and flexible around your studies. You will need to be enrolled at a Portuguese university. Our culture is positive, diverse, hard-working, feedback-heavy, and does not take itself too seriously.
Handle incoming partner requests - investigate them, make the change, and resolve them within our service targets, with guidance as you learn.
Use and help improve our internal tools to solve problems faster.
Dig into data to work out what is going on when something looks off.
Grow into bigger problem solving and automation as you build confidence.
You are enrolled at a Portuguese university and can work 20 hours per week alongside your studies.
You think in a structured way and can walk someone through your reasoning.
You communicate clearly in English, both spoken and written.
You are curious about AI and already reach for it, or are keen to start.
You are reliable and pay attention to detail.
Bonus points:
Any experience with support or ticketing tools, spreadsheets and data, or tinkering with automation or code.
You take ownership and get a kick out of solving a problem properly.
You would rather take the ambitious option and grow than the easy one.
You give and receive feedback openly.
You like experimenting and hunting for a better way to do things.
You treat remote work as something you make succeed, and value trust with your team.
Fully remote work in Portugal, with hours that flex around your studies.
Competitive salary.
Imagine a world without a Skyscanner or Kayak when trying to book your next vacation - that is roughly where the air cargo industry was a few years ago. cargo.one is the digital platform changing it, replacing a slow, manual booking process with one that lets users search and book air cargo in seconds, in an industry worth over $120bn. If you want to help pioneer the future of air cargo, get in touch.
Not sure you tick every box? Apply anyway - we would rather hear from you than not.
cargo.one (Cargo One GmbH) is the leading platform for booking and managing air freight capacity, transforming how airlines and freight forwarders operate and deliver value to their customers.
For airlines, cargo.one provides the most cost-effective and efficient digital distribution channel, driving bookings and elevating customer experiences, while significantly reducing distribution costs. For freight forwarders, cargo.one is a comprehensive solution that empowers them to seamlessly manage buy rates, derive dynamic sell rates, and quote customers (shippers) near instantly. Forwarders also gain 24/7 access to live and static rates from over 75 airlines and GSSAs globally, enabling accurate comparisons, bookings, and shipment tracking.
cargo.one pro equips forwarders with tools to optimize every step of their shipment workflows, while cargo.one for enterprise offers advanced API technology, delivering real-time rates, schedules, availability, and prices through a unified platform. Trusted by over 25,000 freight forwarders and available in 134 countries, cargo.one has become the backbone of efficient air freight booking and quoting.
Backed by leading investors such as Bessemer Venture Partners, Index Ventures, Creandum, and Lufthansa Cargo, cargo.one continues to set new standards in digitalizing the air cargo industry.
