Job Description

Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com

The working student service role at Fluence is supporting managing long-term service agreements for Battery Energy Storage Systems, ensuring safety, quality, and timely service delivery while adhering to Fluence’s core values and competencies. It requires relevant electrical engineering qualifications and certificates.

Key Responsibilities

• Support the Service O&M Supervisors with the Long Term Service Agreements of Battery Energy Storage Systems including the Performance Guarantees and Warranties. Ensuring to meet the scope of work as agreed in the LTSA contract and manage contracted service onsite with support from a (senior) Service Engineer in a timely and cost effective manner, with high quality.

• Contribute and participate in day-to-day customer relations in terms of communication and acting as a point of contact, as well as advocating their interests within Fluence.

• Track availability for sites, including outages and excused events.

• Document and track customer issues from initial occurrence to close

• Scheduling Preventive Maintenance activities, including the coordination of the work carried out and assuring the availability of required resources and Spare Parts. Also initiate Preventive Maintenance follow-up actions.

• Coordinating Reactive Maintenance activities.

• Ensuring to call-off or order Spare Parts that are required for the Maintenance activities on Site.

• Adhere to troubleshooting processes determining a course of action, based on established policies and procedures to solve routine problems.

• Investigate issues on Data Acquisition Systems or Asset Management software to diagnose and resolve issues on the Battery Energy Storage Systems. Timely escalating issues to a Senior Service Engineer if required.

• Collaborate with other functional groups including the 24/7 monitoring team, software, network & controls team and the Safety and Quality teams.

• Have a continuous improvement mindset, identifying modifications to procedures and methods as required.

• Schedule approved contractors for maintenance.

• Manage contractors according to safe systems of work, standard work instructions and review their invoices and payment when requested.

Required Qualifications & Experience

• Bachelor’s degree in electrical or electronics engineering or similar engineering background (Vocational training) and some experience in electrical energy or a Master's degree without prior experience.

• Able to resolve a variety of technical issues of moderate complexity.

• Ability to communicate moderately complex technical information, demonstrating the ability to effectively communicate technical information to non-technical audiences

• Demonstrated skills in prioritization of tasks and objective risk based management

• Having a customer-centric mindset

• Ability to work with Computerized Software programs.

• Maintaining and expanding productive working relationships

• Driver’s license

Our Culture

At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.

Unleash Voices

We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.

Customer Fluent

Our customers are at the heart of everything we do. We’re committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.

Infinite Impact

We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.

All In

We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.