MediaMarktSaturn

Working Student - Global Customer Care Ops. Excellence (m/f/d)

MediaMarktSaturn  •  Ingolstadt, DE (Onsite)  •  3 hours ago
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Job Description

Your Tasks

  • Support in the creation and maintenance of project documentation, including project plans and project management templates
  • Maintenance and updating of databases, budget calculations, etc.
  • Maintenance of the central Atlassian Confluence pages
  • Support for new initiatives and projects
  • Identifying and researching Customer Care trends and innovations
  • Support in creating PowerPoint presentations, preparing workshops, etc.

Your Profile

  • Enrolled in a Bachelor’s or Master’s programm in Business Information Systems, Communications, Business Administration, or a related field
  • Ideally, some initial professional experience through vocational training, internships, or similar
  • Strong analytical skills and an affinity for numbers
  • Excellent technical understanding and confident use of MS Office applications
  • Teamplayer (m/f/d), proactive approach to work and a strong willingness to learn
  • Very good written and spoken English skills

About Us

MediaMarktSaturn, with more than 53,000 employees, is Europe’s No. 1 retailer of consumer electronics. The company sees itself as a partner, daily companion, and navigator for its customers in the digital world. More than 1,000 MediaMarkt and Saturn stores are closely integrated with their respective online shops.

The Global Customer Care department at MediaMarktSaturn is looking for a Working Student (m/f/d) to support the team for a period of six months.

Our best solutions arise when diverse perspectives come together. Diversity is key to achieving our vision of becoming the Experience Champion in Consumer Electronics. We value diversity, promote equal opportunities, and foster inclusion – join our team!

Additional Benefits

Job Infos

​Location: Ingolstadt

MediaMarktSaturn Retail Group

Department: HQ - Customer Experience & Customer Care

Entrylevel: Students

Type of Employement: Part Time

Working Hours: 20

Persona: Job Requisition HQ Young Talent

Recruiter:

Recruiter: Hanna Prüschenk

MediaMarktSaturn

About MediaMarktSaturn

MediaMarktSaturn is Europe’s leading consumer electronics retailer and provider of related services. The company operates with approximately 1,000 stores in 11 European countries with online sales platforms, claiming market position 1 or 2 in nine European countries.

As part of its strategic realignment, the company is developing itself from a classical product seller to a solutions-oriented omnichannel platform which integrates the topics customer and sustainability into all of its business activities. MediaMarktSaturn is using the term "Experience Electronics" to describe its repositioning and, at the same time, the range of services it offers its customers. With its portfolio of formats and brands, the electronics retailer is focusing on customer experience and personal advice. The own brands PEAQ, KOENIC, ISY and ok. round off the portfolio. MediaMarktSaturn employs around 50,000 people and is majority-owned by CECONOMY AG. The company's sales amounted to around EUR 22.2 billion in fiscal year 2022/23, with online sales accounting for 22 percent of this figure. With around 2 billion customer contacts per year across all channels, the electronics retailer has an enormous reach. (Data as of 30 September 2023)

Visit https://www.mediamarktsaturn.com/career-at-mediamarktsaturn for more information on MediaMarktSaturn as an employer and current vacancies.

https://www.mediamarktsaturn.com/imprint

Industry
Retail & Ecommerce
Company Size
10,000+ employees
Headquarters
Ingolstadt, DE
Year Founded
Unknown
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