Job Description

We’re flexible! We’re happy to receive applications in English or German.

Your tasks:

You support the Service Owner of the Workplace Support Service on the day to day activities. You will embark on a 1 to 3 months training plan where we explain you our Workplace Support Service scope. In this role you identify yourself as helping hands in the management of the Workplace Support services for our internal users, thus regular on-site presence is required mainly in our Leipzig. With your polite, hands-on mentality and professional appearance, you ensure the efficient and with high quality execution of the tasks assigned to you. Your tasks include the ongoing logging and documentation of processes and interactions in the ITSM system (IT Service Management). You have the will to constantly expand and deepen your knowledge? In doing so, you receive a great deal in return for your outstanding performance from your team.

After all, we value the exchange of ideas, being there for each other and encouraging each other to become better. We call it: the exchange mindset.

Your skills:

• Ongoing studies related to Economics or IT
• Excellent service orientation as well as communication skills in German and English (at least B1) both written and spoken
• A great team spirit and flexibility when required to achieve goals and complete assignments
• Good IT skills in Office365, Windows, network devices and Application Management
• Adhering to policies and procedures and upholding organizational values
• Will to learn, take ownership and drive things forwards
• Experience in End user workplace management and in the use of an ITSM (IT Service Management) tool is appreciated
• Knowledge about ITIL processes and incident management skills are a plus
• Knowledge about agile way of working is a plus

We offer you:

• Our flexible working model allow you to combine it with your studies
• An attractive compensation (15€/h Bachelor studies, 16€/h Master studies)
• Possibility to work from home
• A place in a dynamic and international team within EEX Group and Deutsche Börse Group.
• A long-term perspective in the constantly growing and evolving energy