YOUR FUTURE, ON DEMAND
The ideal blend of stability and flexibility. A genuinely human employer that cares for people and the planet. True autonomy to shape what comes next, for us and you. This is the perfect platform to take your career where you want.
Back in 2005, we pioneered Europe’s first TV streaming service. Today, we’re the world’s first certified climate neutral TV streaming provider. Several million users across three countries. Over 230 colleagues of 47 nationalities. We’re the grown-up start-up, helping to shape a better future since day one. That hasn’t changed, even if the world has. We’re friendly, international, inclusive – and our people say we’re reliable and transparent, too. It’s why they trust us and believe in what we do.
THE ROLE
Zattoo is the leading player in the TV-as-a-Service space in Europe serving several million TV users and dozens of B2B customers, helping them watch what they want, where they want, when they want. As our user and subscriber base is constantly growing we are searching for a highly motivated Customer Service Specialist who is passionate about helping customers and excited about how new technologies and AI can improve the way we support our users. You will be part of a skilled Customer Service team and play an important role in responding to user inquiries while also contributing to the evolution of our support operations through modern tools, automation and AI-driven solutions.
CONSUMER TEAM @ZATTOO
Customer Service is part of the Consumer Team at Zattoo. The Consumer Team focuses on shaping the overall experience of our users across the entire customer journey - from discovering Zattoo to using and enjoying our product every day.
The team combines expertise from areas such as Product, Marketing, Data and Customer Service to better understand user needs, identify opportunities for improvement and continuously enhance the Zattoo experience. By leveraging customer insights, data and modern technologies, the Consumer Team plays a key role in ensuring that our product remains intuitive, reliable and truly customer-focused for millions of users.
Customer feedback and real user interactions are at the heart of this work, making Customer Service an important bridge between our users and internal teams.
WHAT YOU’LL DO
Support our Customer Service team in delivering excellent support to our Zattoo users while helping us evolve our service operations with modern AI and automation tools.
WHY JOIN US?
At Zattoo, you’re always on firm ground with real freedom to explore. You’ll have the support and opportunity you need to go far, while you’re helping us create a sustainable and entertainment-filled future for all.
Zattoo enables our users to view indiscriminately and we reflect that in our team too. Regardless of race, gender, sexual orientation, religion, national origin, age, disability or any other characteristic protected by law we encourage everyone to apply and will give everyone equal consideration. We are an equal opportunities employer, join us and help build a diverse team dedicated to the future of TV.
We are one of the leading TV streaming providers in Europe with several million monthly users, serving both B2B and DTC markets. Founded in 2005, we have more than 250 employees and are headquartered in Zurich with another location in Berlin and remote presences in Europe and North America.
With our DTC business, users in Switzerland, Germany and Austria watch a variety of TV channels as well as a selection of video-on-demand content on almost all available devices via the Zattoo apps. Since 2012, we have also been running our own B2B business, making our technology available to media companies and network operators as an international TV-as-a-Service platform.
Zattoo strives to satisfy existing customers and users and attract new ones by offering state of the art TV features with a superior user experience across many devices and platforms. For our achievements as a TV streaming pioneer, we were awarded the Technology and Engineering Emmy® Award by the National Academy of Television Arts and Sciences for 2020, among others.
We act responsibly: We have been ClimatePartner-certified and committed to climate protection since 2021. We are taking active action to further reduce our carbon footprint. As the first TV streaming provider worldwide, we therefore even operate one of our data centres directly in a wind turbine.
We are growing and we are looking for new team members. If you like space for creativity, want to feel empowered, if you prefer an atmosphere of continuous learning and trust based working then Zattoo is the right place for you. We have a culture of embracing mistakes as a measure of learning and a very respectful style of working together. At Zattoo we can be ourselves and simply do what we are best at.
