The Warehouse Group

Workforce Specialist

The Warehouse Group  •  Auckland, NZ (Onsite)  •  1 month ago
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Job Description

The Warehouse Group looks after some of Aotearoa’s iconic brands - The Warehouse, Warehouse Stationery, and Noel Leeming. We have become a Kiwi household name, and we proudly recognise the role that we play in communities throughout New Zealand.

At our Support Office, we embrace a brand-led model, ensuring we remain laser-focused on our customers and markets specific to them.  Retail is more competitive than ever, and we need to bring our A game!

We’re on the lookout for a Workforce Specialist to join our team and work closely with our Workforce Planning Lead and wider team to make sure our stores are set up for success - every hour, every day.

This is your opportunity to play a key role behind the scenes shaping how we plan, measure and optimise workforce performance across our 180 store network. You’ll combine analytics, collaboration and commercial insight to ensure our stores are resourced to deliver at their best.

A bit about the role:

  • Effectively maintain a labour model that assesses store capacity and workload at any given time
  • Ensure stores have the right people, in the right place, at the right time to deliver operational excellence
  • Continuously review & refine our labour scheduling model to support smarter, more efficient rostering
  • Partner with the wider Operations team to test and validate model assumptions and drivers
  • Adapt and evolve workload models to reflect changes in store formats, processes and ways of working
  • Monitor performance against labour allocations, identifying variances , trends and opportunities
  • Deliver clear, insight-led reporting to support decision-making across the Operations team

Qualifications

  • Previous experience in workforce planning is essential preferably in retail
  • A collaborative approach with the ability to work effectively with key stakeholders
  • Strong analytical capability, with advanced Excel skills and experience using Power BI
  • Confidence in translating data into clear, actionable insights
  • Strong commercial awareness and communication skills
  • A continuous improvement mindset, with a focus on driving better outcomes

Additional Information

We offer a dynamic, supportive team environment within a business that cares about and recognises individuals. When you join us, we offer a range of benefits that work for you, your lifestyle and your career which include: 

  • Discounts across all of our brands 
  • Paid birthday day off 
  • Paid volunteer day
  • Free parking at our Northcote Support Office 
  • Cafe & gym facilities at our Support Office
  • Flexible working arrangements 
  • 26 weeks paid parental leave
  • A range of wellbeing support  
  • …. And much more!
The Warehouse Group

About The Warehouse Group

The Warehouse Group (TWG) is a New Zealand success story, founded by Sir Stephen Tindall and evolved from a single The Warehouse store to become one of the largest retailing groups in New Zealand with $3 billion in sales. TWG consists of three core retail brands: The Warehouse, Warehouse Stationery, and Noel Leeming. We have over 180 retail stores, online stores as well as distribution centres throughout New Zealand. We also have two overseas sourcing offices located in China and India. We are a people-centred business with more than 10,000 team employees across our locations.

TWG is known for being Here for Good - it’s who we are and what keeps us focused to succeed. It represents our commitment to better living for all New Zealanders, through sustainable retail products and practices and the mission of contributing to the long-lasting health of our planet.

Over the years, we’ve raised over 50 million dollars for New Zealand communities and have contributed to countless community-focussed initiatives. We were the first company in New Zealand to add a Shielded Site link to the Women's Refuge website to help protect those experiencing family violence, and were a key supporter of the Government’s Family Violence Victims’ Protection Bill. We were New Zealand’s first large company and the third major retailer in the world to go carbon neutral.

While we are 40+ years old as a business, in many ways we feel we’re just getting started.

Industry
Retail & Ecommerce
Company Size
5,001-10,000 employees
Headquarters
Auckland, NZ
Year Founded
Unknown
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