Job Description

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JOB TITLE: Workforce Services Specialist

DEPARTMENT/DIVISION: Workforce Services

REPORTS TO: HRIS & Payroll Administrator

SUMMARY: Responsible for performing entry level, administrative Human Resources work such as reviewing employee information, following processes and executing practices to ensure accurate employee information is captured in area of assignment. Work is performed with management oversight and may require the use of independent judgement and discretion.

ESSENTIAL JOB FUNCTIONS:

• Serve as primary point of contact in assigned area.
• Work directly with employees and supervisors in assisting with questions, concerns or special projects as needed.
• Run various reports to ensure accurate reporting in processes and procedures.
• Support additional Workforce Services or administrative tasks as needed.

POSITION SPECIFIC JOB FUNCTIONS:

HRIS & Payroll

• Answer questions and provide information to employees and department payroll administrators about payroll procedures and serve as backup to answering benefits-related questions.
• Provides training and communication updates and changes to department payroll administrators involved in the processing of personnel actions and/or payroll transactions.
• Validate employee timesheets, time clock data, and attendance records for each pay period.
• Process employee payroll payments in accordance to standard operating procedures with accuracy and adhering to strict processing deadlines.
• Verify the accuracy of payroll calculations, deductions, and adjustments.
• Help review and audit payroll reports to identify and correct discrepancies.
• Respond to employee payroll inquiries with professionalism and a sense of urgency to resolve potential issues.
• Work closely with HRIS & Payroll Administrator to maintain HRIS and ensure accurate employee records.
• Assist in reviewing and routing personnel actions (job changes, pay changes, transfers, etc.) to ensure proper approvals and system documentation.
• Monitor pending workflows and follow up with departments to avoid delays in payroll processing.
• Assist with onboarding/offboarding tasks, including system terminations, final pay review, and coordination of exit processes.
• Support system testing during HRIS updates, enhancements, or configuration changes.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of general processes and Human Resources functions.
• Excellent written and verbal communication skills.
• Excellent analytical and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Skilled in utilizing Microsoft Excel.
• Ability to research a variety of information.
• Ability to prepare and maintain detailed and accurate records.

MINIMUM QUALIFICATIONS

• High School Diploma or G.E.D.
• Two years’ experience in human resources.

PREFERENCES:

• SHRM-CP, PHR or TMHRA - CP
• Completion of specialized certification or training in area of assignment.

WORKING CONDITIONS:

• Frequent sitting, talking, seeing, hearing, and manual dexterity.
• Occasional lifting and carrying up to 15 pounds.
• Work is typically performed in a standard office environment.

CONDITIONS OF EMPLOYMENT:

• Must pass pre-employment drug test.
• Must pass criminal history check.
• Must pass motor vehicle records check.