Siegen HR Solutions, Inc.

Workforce Services Specialist

Siegen HR Solutions, Inc.  •  Cebu City, PH (Onsite)  •  2 hours ago
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Job Description

Responsibilities

  • Report staffing needs and performance issues impacting service levels on a timely manner and recommend solutions to close gaps
  • Analyze the impact of volume, AHT, planned shrinkage and other drivers to service level
  • Create volume forecast and handle time forecast for interval, daily and weekly staffing plan to ensure that the center is appropriately staffed
  • Determine appropriate staffing levels needed to meet goals
  • Administer shift bids across sites and clients/lines of business
  • Manage and adjust employee schedules and rotations to meet the work volume demand on each day

Qualifications

  • Graduate of any Bachelor’s degree or undergraduates with relevant work experience
  • Must have at least 3 years’ experience in RTA, Scheduling, Capacity Planning and Forecasting (needs to know manual, with a tool and create from scratch)
  • Must have at least 3 years’ supervisory experience
  • Must be able to work with all levels in the organization in capturing, managing and communicating metrics
  • Excellent written and verbal communication skills
  • Willing to work on holidays, weekends, shifting schedules and extended working
Siegen HR Solutions, Inc.

About Siegen HR Solutions, Inc.

Siegen HR Solutions, Inc., is a talent solutions provider that specializes in the Business Process Outsourcing (BPO) industry.

Siegen HR Solutions, Inc. provides organizations with a large data bank of competent talents in the field of Business Process Outsourcing through effective coaching and adequate selection of the best locally-available, English-proficient, and globally-acceptable personnel. We supplement and coach the talents with the knowledge they need to respond to the needs of BPOs.

Siegen HR Solutions, Inc. is a critical partner for both talents and organizations — Organizations partner with us to attain the highest levels of excellence in their talent strategies. Individuals train under our team to reach their personal and professional goals. We take great pride in what we do — coaching people to be ready for great opportunities, helping businesses win and careers soar.

Industry
Unknown
Company Size
11-50 employees
Headquarters
Quezon City, PH
Year Founded
2016
Website
siegensolutions.com
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