Posting number: 2026-03858
Department: DETR - EMPLOYMENT SECURITY
Job classification: WORKFORCE SERVICES REPRESENTATIVE 4
Posting type: Open Competitive
Categories: Rehabilitation Services
The Department of Employment, Training and Rehabilitation's (DETR) EmployNV Hub is hiring for a Workforce Services Representative 4 in Reno, NV. The Workforce Services Representative 4 promotes programs and services to the business community. Preferred candidates will have a strong background in sales, marketing and recruiting. Responsibilities include common sales techniques such as cold calling, outreach visits to employers, presentations to small and large audiences, networking to build and maintain relationships within the business community and soliciting job listings for DETR's EmployNV system using these techniques. Incumbents possess a degree of knowledge and proficiency sufficient to perform advanced-level work and may provide work direction and training to others. This job will consist of both office and field work within the community, so a valid driver's license is required. The position may at times be required to work flexible work hours to include weekends or hours outside of the traditional 8:00 am to 5:00 pm schedule.
Workforce Services Representatives provide a broad range of services in accordance with the Workforce Innovation and Opportunity Act; assist job seeking customers and business customers seeking qualified applicants; and provide priority employment services to eligible veterans and disabled veterans as defined by the Department of Labor.
Graduation from high school or equivalent education and three years of employment services experience which included interviewing job seeking customers to gather education and work history information or job requirements from business customers; evaluating job seeking customers’ education and training and applying a knowledge of occupational requirements and labor market conditions to identify and develop appropriate training opportunities; determining eligibility for agency services based on established policies, procedures and requirements; establishing working relationships with business customers to clarify job listing requirements, discuss possible referrals for job listings, and promote services offered through Employment Services and one-stop offices; and managing a case load of customers receiving program services; OR three years of sales and/or marketing experience which included making public presentations, soliciting new business accounts and/or promoting goods and services; OR one year of experience as a Workforce Services Representative III in Nevada State service; OR an equivalent combination of education and experience as described above.
Interview customers to elicit information regarding education, training, work experience, and occupational goals or interests; assist customers in registering for services; search current job listings and screen job seeking customers to ensure education and experience meet job order specifications; contact businesses on behalf of job seekers; refer qualified customers to businesses and verify referral results; provide information and referrals to programs available in the community; identify customers who are eligible for assistance offered through the Trade Readjustment Act, Career Enhancement Program, or veterans services; gather required information and make appropriate referrals to community-based services, partner services, or other federal programs.
Assist customers to use the resource center’s automated equipment to search for employment on the Internet, access career/employer statistics and information, utilize the interest and skills assessment and training software, and prepare resumes and cover letters; provide explanations understandable to the customer regarding procedures and resource center usage.
Advise job seeker on results of self-assessment tests and career direction options; suggest training and other resources to assist in career pursuit; edit and proof resumes; identify obstacles to employment and coach job seeking customers regarding the application process, job interviews, and other job search skills.
Conduct individual or group orientation sessions to inform customers of programs and services available; answer inquiries from the public and employers regarding workforce investment services and programs.
Perform related duties as assigned.
Positions assigned to EMPLOYMENT SERVICES: Incumbents are involved in outreach efforts to the community and business customers and spend the majority of their time communicating with business customers to develop jobs or market and provide the services offered through the Employment Security Division (ESD).
Positions assigned to LOCAL VETERANS EMPLOYMENT REPRESENTATIVE: Positions allocated to this option provide most of the services described in the above Employment Services section at this level for veteran employment and assist Employment Services and the Disabled Veterans Outreach Program (DVOP) in obtaining employment for veterans as needed.
This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level.
Knowledge of: federal and State laws and regulations and agency policies and procedures for assigned programs; training providers within the community; computer modules used for case management, customer assessment and developing an employment plan; unemployment insurance benefit job search requirements; marketing techniques; behavior modification techniques used to assist job seeking customers change behaviors which present barriers to employment.
Skill in: coordinating efforts to supply information and needed services; composing business correspondence and reports; managing an ongoing case load of customers receiving program services and/or assistance; building and maintaining working relationships with other agencies, business customers, professional groups, and organizations.
Ability to: establish rapport and gain trust of customers to analyze, discuss and advise them on sensitive personal attributes, attitudes or behaviors which may present obstacles to employment; analyze a customer’s behavior and attitudes and provide insight to overcome barriers to employment; identify job seeking customers’ strengths and weaknesses and develop mutual strategies to promote employment; identify appropriate training to enhance a customer’s employability in their chose occupation; train staff on assigned program requirements, policies and procedures; train staff on assigned program requirements; participate in and represent the division at cooperative agency meetings, community sponsored workshops and with community organizations; monitor vendor contracts for compliance; mediate between parties with opposing views; respond quickly to unexpected situations; compose newspaper, radio and television advertisements and public service announcements; speak publicly and extemporaneously to provide information and persuade others to accept or adopt a specific course of action; prepare and maintain reports.
Recruiter Contact Information: Paula Miles - pgmiles@detr.nv.gov
The Nevada State Contractors Board (NSCB) is committed to ensuring the integrity and professionalism of the construction industry in Nevada. The NSCB has the responsibility to promote quality construction by Nevada licensed contractors through a regulatory licensing system designed to protect the health, safety and welfare of the public.
