Posting number: 2026-02983
Department: DETR - EMPLOYMENT SECURITY
Job classification: WORKFORCE SERVICES REPRESENTATIVE 3
Posting type: Open Competitive
Categories: Community and Social Services
This recruitment is to fill two distinct openings in the Las Vegas area. Please read the descriptions below and indicate your preference in the questions section of the application. DETR is seeking a compassionate and dedicated Re-Entry Specialist to guide individuals returning to society after incarceration as they rebuild their lives and careers. In this critical role, you will serve as a primary point of contact, providing comprehensive case management that includes assessing client needs, developing individualized re-entry plans, and connecting participants with employment opportunities. The ideal candidate possesses a deep understanding of the challenges faced by justice-impacted individuals, strong knowledge of local workforce systems and legal barriers (such as expungement and licensing), and the ability to build trust with a diverse and often vulnerable population. You will collaborate closely with probation officers, employers, community partners to ensure a seamless transition from confinement to community, A valid driver’s license for community travel is required and bilingual skills are a plus. The other position will serve as a Workforce Services Representative 3 for the State of Nevada’s Youth Hub Outreach. This role performs frontline case management to support youth ages 16–24 in achieving their education and employment goals. The incumbent will conduct in-depth intakes to assess skills and barriers, develop individualized service plans compliant with the Workforce Innovation and Opportunity Act (WIOA), and actively engage with community partners and employers to secure internships and job placements for program participants. In addition to facilitating workshops on resume writing and interview skills, providing mentorship, assigning caseloads, and ensuring adherence to performance standards and federal regulations, work will also involve monitoring key program metrics, preparing detailed reports on placement outcomes, and resolving complex client issues to ensure seamless service delivery across the Youth Hub network. The position’s primary responsibility will be to build trust and lasting relationships with diverse youth populations, school counselors, and local partners to recruit eligible candidates for our programs while identifying and addressing barriers to employment. The ideal candidate possesses exceptional cultural competency and can effectively communicate complex workforce concepts to skeptical or underserved youth. The incumbent will conduct initial screenings, manage outreach data, and collaborate closely with our counseling team to ensure every young person receives the support they need to succeed.
Workforce Services Representatives provide a broad range of services in accordance with the Workforce Innovation and Opportunity Act; assist job seeking customers and business customers seeking qualified applicants; and provide priority employment services to eligible veterans and disabled veterans as defined by the Department of Labor.
Graduation from high school or equivalent education and two years of relevant program experience which included interviewing job seeking customers to gather education and work history information, or business representatives to determine job requirements from business customers; evaluating education and training and applying knowledge of specific occupational requirements and labor market conditions to make referrals to job openings; assisting customers to use computer equipment and software to develop resumes, assess skills and aptitude, search the Internet for job openings, or enter job listings in the Internet; recording information gathered from customers using program related computer software; identifying barriers to employment and explaining program requirements and regulations; OR one year of experience as a Workforce Services Representative II in Nevada State service; OR an equivalent combination of education and experience as described above.
Interview customers to elicit information regarding education, training, work experience, and occupational goals or interests; assist customers in registering for services; search current job listings and screen job seeking customers to ensure education and experience meet job order specifications; contact businesses on behalf of job seekers; refer qualified customers to businesses and verify referral results; provide information and referrals to programs available in the community; identify customers who are eligible for assistance offered through the Trade Readjustment Act, Career Enhancement Program, or veterans services; gather required information and make appropriate referrals to community-based services, partner services, or other federal programs.
Assist customers to use the resource center’s automated equipment to search for employment on the Internet, access career/employer statistics and information, utilize the interest and skills assessment and training software, and prepare resumes and cover letters; provide explanations understandable to the customer regarding procedures and resource center usage.
Advise job seeker on results of self-assessment tests and career direction options; suggest training and other resources to assist in career pursuit; edit and proof resumes; identify obstacles to employment and coach job seeking customers regarding the application process, job interviews, and other job search skills.
Conduct individual or group orientation sessions to inform customers of programs and services available; answer inquiries from the public and employers regarding workforce investment services and programs.
Perform related duties as assigned.
Positions assigned to EMPLOYMENT SERVICES: Positions allocated to this option either work as program representatives and determine job seekers’ eligibility to participate in special programs OR supervise a unit of Workforce Service Representative II’s to include performance evaluations, work performance standards, work assignment and review, scheduling, training, and discipline.
Positions assigned to the DISABLED VETERANS OUTREACH PROGRAM: Positions allocated to this option provide the full range of services as defined by the terms and conditions for the Jobs For Veterans’ State Grant (JVSG) and guidance from the U.S. Department of Labor (DOL) Veterans’ Employment and Training Services (VETS). The services described in the above Employment Services section at this level are provided only for veterans and other eligible individuals who have been categorized as having a Significant Barrier to Employment (SBE) as defined by federal regulations. DVOP’s provide technical advice and guidance to office staff regarding federal and State laws and departmental policies and procedures to ensure the proper delivery of program services; recommend action to improve program performance; provide outreach to the community; network with employers on behalf of an individual client; and maintain close liaison with veterans’ organizations and local social service providers.
This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level.
Knowledge of: federal and State equal employment opportunity laws and regulations for assigned program area; computer programs used to assess job seeking customers’ interests, skills, and aptitudes; labor market information, local prevailing wage information and minimum wage laws; occupational requirements and current labor conditions; active listening and communication techniques used to establish rapport and trust with customers; services, roles, and responsibilities of local human service agencies; policies and procedures related to workforce development service programs; programs and types of assistance available through Employment Services and affiliated partners.
Ability to: assess job seeking customers’ education, training and work history to provide vocational guidance and identify steps required to achieve occupational goals; resolve complaints and answer inquiries from business customers regarding job listing procedures; manage a case load of customers; apply program regulations, policies and procedures to identify customers’ eligibility for assistance; monitor customer progress through training and ensure compliance with contract and program provisions; establish and maintain case files; encourage customers to comply with program regulations; speak before groups to relay program information and requirements; promote employment services with business customers via telephone and the office staff through training and consultation; prepare and maintain reports.
Recruiter Contact Information: Paula Miles - pgmiles@detr.nv.gov
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