Posting number: 2026-04073
Department: DETR - EMPLOYMENT SECURITY
Job classification: WORKFORCE SERVICES REPRESENTATIVE 1
Posting type: Open Competitive
Categories: Community and Social Services, Rehabilitation Services
The Nevada Department of Employment, Training, and Rehabilitation is hiring for a Workforce Services Rep 1, underfilling for a Workforce Services Representative 2, located in Las Vegas area EmployNV Career Hubs. The candidate will progress to the next level upon meeting minimum qualifications and the approval of the appointing authority. Workforce Services Representatives deliver a wide range of employment and training services in alignment with the Workforce Innovation and Opportunity Act (WIOA). Incumbents assist job seekers and employers by providing job-matching services, career guidance, and referrals to community resources and partner programs. Representatives interview customers to gather information about education, training, work history, occupational interests, and employment goals. They assist in registering customers for services; search job listings; screen job seekers to ensure qualifications match job order requirements; contact employers on behalf of job seekers; make referrals; verify referral outcomes; and identify customers eligible for programs such as the Trade Readjustment Act, Career Enhancement Program, or veteran services. Staff gather required information and refer customers to community-based services, partner programs, Incumbents help customers use resource center equipment, including computers, online job search tools, interest and skills assessments, training software, and resume preparation tools. They provide clear explanations of procedures and proper use of resource center resources. Representatives advise job seekers on assessment results, career options, and potential training opportunities; edit resumes; identify barriers to employment; and coach customers on job search strategies, applications, interviewing, and related skills. The position conducts individual or group orientation sessions to explain available programs and services. Staff respond to This position may require travel to local workforce offices, community partners, or employer sites. The ideal candidate will demonstrate proficiency using computers, internet-based job search tools, and automated assessment software; must be able to work effectively with diverse populations; and will demonstrate strong communication and interviewing skills.
Workforce Services Representatives provide a broad range of services in accordance with the Workforce Innovation and Opportunity Act; assist job seeking customers and business customers seeking qualified applicants; and provide priority employment services to eligible veterans and disabled veterans as defined by the Department of Labor.
Graduation from high school or equivalent education and two years of general work experience; OR an equivalent combination of education and experience as described above.
Candidates must be bilingual in English and another language to be qualified for this recruitment.
Interview customers to elicit information regarding education, training, work experience, and occupational goals or interests; assist customers in registering for services; search current job listings and screen job seeking customers to ensure education and experience meet job order specifications; contact businesses on behalf of job seekers; refer qualified customers to businesses and verify referral results; provide information and referrals to programs available in the community; identify customers who are eligible for assistance offered through the Trade Readjustment Act, Career Enhancement Program, or veterans services; gather required information and make appropriate referrals to community-based services, partner services, or other federal programs.
Assist customers to use the resource center’s automated equipment to search for employment on the Internet, access career/employer statistics and information, utilize the interest and skills assessment and training software, and prepare resumes and cover letters; provide explanations understandable to the customer regarding procedures and resource center usage.
Advise job seeker on results of self-assessment tests and career direction options; suggest training and other resources to assist in career pursuit; edit and proof resumes; identify obstacles to employment and coach job seeking customers regarding the application process, job interviews, and other job search skills.
Conduct individual or group orientation sessions to inform customers of programs and services available; answer inquiries from the public and employers regarding workforce investment services and programs.
Perform related duties as assigned.
Under close supervision, incumbents receive classroom and on-the-job training in the duties described in the series concept for their relevant program area. This is the trainee level in the series which provides for progression to the next level upon satisfactory completion of the required training period, meeting minimum qualifications, and with the recommendation of the appointing authority.
Knowledge of: English grammar, spelling, punctuation, vocabulary and composition; customer service techniques; modern office practices, procedures and equipment; telephone techniques and etiquette; record- keeping and filing methods.
Skill in: operating a personal computer to enter, retrieve and process data.
Ability to: read, comprehend and apply written policies and procedures to specific situations; perform basic mathematical computations including the addition, subtraction, multiplication, and division of whole numbers; compose basic business communications and document interviews; interview customers to gather accurate factual information; interact effectively with customers of diverse backgrounds; compare information and identify similarities, differences and inconsistencies; accurately copy, post or transcribe information from one source to another; explain program services, policies and requirements; establish and maintain cooperative working relationships with co-workers and the public; understand and follow verbal and written directions.
Recruiter Contact Information: Paula Miles - pgmiles@detr.nv.gov
The Nevada State Contractors Board (NSCB) is committed to ensuring the integrity and professionalism of the construction industry in Nevada. The NSCB has the responsibility to promote quality construction by Nevada licensed contractors through a regulatory licensing system designed to protect the health, safety and welfare of the public.
