Job Description

Workforce Screening conducts background checks on new hires and rescreening of current employees and contingent workers in partnership with Human Resources and Global Supplier Services, helping protect the firm’s assets, reputation, employees, and clients in line with firm policy and regulatory standards.

As a Screening Manager within Global Workforce Screening, you will serve as an operations lead, responsible for managing case volume under tight deadlines, maintaining quality control, troubleshooting issues, continuously improving processes, and providing oversight for the team that executes operational activities. Reporting to the Global Workforce Screening EMEA Regional Director, the role works closely with the management team, regional peers, and partners across HR, Compliance, and other internal stakeholders. With a specific focus on projects and governance, the role leads a diverse portfolio of initiatives and oversees the screening governance framework, driving continuous enhancements to both processes and the stakeholder experience through close collaboration across the organization.

Job responsibilities

• Lead and manage the EMEA book of work, overseeing tactical and strategic projects from initiation through closure.
• Partner with stakeholders across Technology, Human Resources, Employee Relations, Assignment Sponsors, Sourcing, and project teams to define requirements and drive delivery.
• Prepare and maintain project documentation, scorecards, and regular status reporting.
• Ensure consistent adherence to the screening governance framework, including operational controls and documentation standards.
• Oversee vendor management activities in line with governance expectations and service requirements.
• Execute change management processes, including impact assessment, stakeholder engagement, and implementation tracking.
• Partner with the EMEA GWS Operations Manager to identify, implement, and monitor process improvements and produce KPIs.
• Deliver and continuously enhance the experience framework to optimize the screening process for all stakeholders.
• Manage risks, issues, and dependencies, escalating as needed to maintain timelines and quality.
• Support additional duties and projects as directed by EMEA GS Senior Managers.
• Provide subject matter expertise on pre-employment screening, including coverage support for the EMEA Regional Director as needed.

Required qualifications, capabilities and skills

• Previous experience of pre-employment screening and related disciplines (Human Resources, Compliance, Legal, or fraud/investigations) within an EMEA wide and/or global remit.
• Proven ability to plan and deliver projects of varying scale (tactical through strategic) in a multi-location, international environment, with strong grounding in project management principles and best practices.
• Demonstrated success leading operational or technology change and process improvement initiatives in a project management capacity.
• Familiarity with risk and controls, data privacy programs, and process improvement methodologies.

Preferred qualifications, capabilities and skills

• Ability to think strategically, provide leadership, and partner effectively with global stakeholders.
• Experience handling confidential, personal, and sensitive information with discretion.
• Experience working in an environment subject to routine internal and external audits.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.