Job Description

We’re
looking for an experienced resource manager & workforce planner to take
end-to-end ownership of our workforce system, to shape how we plan, deploy, and
grow our workforce to ensure continuous, reliable service delivery to our
patients.

It’s about
getting the right number of people with the right skills in the right place at
the right time, to serve our patients and deliver Pathlab’s short and long-term
objectives.

The key part of this role will have responsibility for the overall success of the daily, weekly, monthly roster management to plan business requirements with employee availability to minimise any impact to clients / customers. This role will enable sustainable
organisational performance through better decision-making about the future
people needs of the business. It’s
not just about numbers. It is also about skills, potential and how these are
deployed and organised

To be based in either our Hamilton or Tauranga offices, this is a
high visibility role with direct impact on service continuity, blending
planning, decision-making and recruitment leadership.

Key focus
areas

• Understand the organisation and the operating environment - What does the organisation’s structure look like now and what’s likely in the future? What are the plans to increase productivity, including changes to organisation structure and processes? Are there plans to introduce or update technology. Determine future workforce needs: Identify future skills and capabilities, and predict the timeframes involved.
• Overseeing roster management - Ensure real-time service continuity by managing absences to create stability and reduce last minute disruptions
• Workforce strategy &
  planning - shaping workforce requirements, identifying gaps, and building
  forward-looking plans to meet supply & demand current to future state
  which encompasses career pathways, role competencies and the ability for
  Pathlab to grow or right size at any given time. Providing
  market and industry intelligence to help Pathlab focus on a range of challenges
  and issues, and prepare for initiatives to support longer term business goals.
• Recruitment leadership – understand, anticipate and
  address workforce challenges, role requirements and future demand. Identify gaps in workforce skills and knowledge with future roles likely to need greater technological and digital awareness. Lead
  recruitment processes informed by current to future state capability, competency
  framework and progression plans
• Real-time service continuity – creating service stability by
  managing resource coverage and deployment across all Pathlab sites.

This role will embrace and embed a proactive workforce environment. Ensuring
rosters are sustainable, risks are identified early, and depth of capability is
available to manage normal daily fluctuations. An experienced and strategic approach to managing leave and normal expectations
for workforce attendance, availability, and reliability.

You’ll use
workforce data to identify trends and improve decision-making, while
confidently making calls where trade-offs are required. This role suits someone
who is equally comfortable thinking ahead and stepping into the detail when it
counts.

About you

You bring a
mix of strategic thinking and operational credibility, with experience in
workforce planning and operations. You’re analytical, decisive, and comfortable
working in a fast-paced environment where priorities can shift quickly.

You will
need demonstrable experience in resource management and understand the drivers
that impact service continuity and customer experience.

The drive
and ability to use data to manage supply and demand for roster planning that is
reliable and proactive to reduce the risk relative to reactive resource
allocation.

Understand that
technology may impact manual processes as we evolve and how to support people
with different ways of working.

About
Pathlab

Pathlab is
more than a laboratory – it’s a network of passionate professionals dedicated
to improving community health. Founded and owned by local pathologists, and
operating across the Bay of Plenty, Waikato and Lakes regions, we bring the
scale and technical sophistication of a multiregional organisation with the
spirit of a close-knit team.

We employ
over 550 people and process millions of diagnostic tests annually, with a track
record of of technical innovation, digital advancement, and continuous
improvement. We’re proud to have built one of the most progressive diagnostic
services in Australasia, while retaining a workplace culture that values
relationships, mutual respect, and service to our communities.

Interested?

If you’re
looking for a role where you can take control, drive smarter workforce
decisions, and make a visible impact to service delivery and patient
satisfaction every day, we’d like to hear from you.