Job Description
We are looking for an organised, solutions-focused Workforce Planning Coordinator to keep our Property response work moving. You will triage work orders, plan and schedule jobs, coordinate trades and subcontractors, and keep customers informed when priorities change.
This role suits someone who enjoys staying one step ahead, working across multiple systems and bringing calm, clear communication to a busy operational environment.
What You’ll Be Doing | Ngā Kawenga Takohanga
• Review and prioritise incoming work orders so jobs are ready to schedule.
• Plan and schedule multi-trade work across operational teams and subcontractors.
• Arrange appointments with clients, tenants and customers.
• Respond quickly to disruptions such as urgent jobs, staff illness, weather and access changes.
• Monitor job progress and raise risks before service targets are affected.
• Maintain accurate job notes, documentation, cost codes and planned dates.
• Work with supervisors, suppliers and internal teams to keep resources fully utilised.
• Help improve work order processes while supporting a safe, customer-focused environment.
What You’ll Bring to the Table | Ngā Mea ka Mauria e Ko:
• Experience coordinating high volumes of work, priorities or deadlines.
• Strong written and verbal communication skills.
• Confidence working across multiple databases and systems at the same time.
• Good computer skills, with Microsoft Excel, Word and Outlook experience an advantage.
• Excellent accuracy, attention to detail and time management.
• A calm, practical approach when plans change or pressure builds.
• Strong problem-solving skills and a collaborative working style.
• NCEA Level 2 or an equivalent qualification.
Benefits | Ngā painga
• Join a collaborative team that values growth and innovation.
• Work for an inclusive, proudly Kiwi-owned organisation.
• Access annual health checks, flu vaccines and skin checks.
• Use mental health support, counselling and wellbeing programmes.
• Develop through training, networking and leadership opportunities.
• Enjoy nationwide discounts through our employee Boost programme.
• Earn up to $1,000 through our employee referral scheme.
About Us | Mō Mātou
Citycare Property is a proudly Kiwi-owned, values-driven organisation dedicated to building, maintaining and renewing the places and spaces that enrich and support thriving communities across Aotearoa. We partner with iwi, community organisations, regional councils, and central government to care for the infrastructure that matters most. Guided by our purpose, we enhance the wellbeing of our communities by creating better spaces, strengthening communities, and delivering greater outcomes for everyone.
We are committed to diversity, equity, inclusion, and belonging, and we welcome applicants from all backgrounds. We are proud members of Pride Pledge and Te Uru Tāngata - Centre for Workplace Inclusion. We honour Te Tiriti o Waitangi and actively grow Te Ao Māori knowledge within our teams. If you are invited to interview, please let us know what support you may need.
All applicants must have the legal right to work in New Zealand, complete a medical assessment, pass a drug and alcohol test, provide two references, and consent to a Criminal Record Check.
Discover why our people love working with us here
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