Job Description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

The Workforce Management Analyst supports enterprise-wide workforce and operational planning by developing accurate, data-driven demand forecasts across gaming, hotel, food & beverage, and entertainment functions. This role provides forward-looking insights into expected business volumes, guest demand, and event-driven fluctuations to guide optimal labor deployment, scheduling, and resource allocation.

Forecast modeling & analytics

• Develop, refine, and maintain short-term and long-term demand forecasts using historical performance, event schedules, promotions, seasonality, etc.

• Build forecasting dashboards and reports that visualize demand projections by business unit, daypart, and property

• Continuously monitor forecast accuracy and adjust models based on observed variances, business shifts, or emerging trends

Performance analysis & continuous improvement

• Analyze forecast accuracy and identify drivers of deviation (e.g., weather impacts, marketing campaigns, special events, market conditions)

• Recommend process and system improvements to enhance forecasting precision, responsiveness, and usability

• Support workforce and operations teams in translating forecast outputs into actionable staffing and budgetary plans

Data management & reporting

• Manage data integrity within forecasting tools and systems; ensure consistent data structures across gaming, hotel, and F&B operations

• Partner with IT and analytics teams to automate data pipelines and streamline recurring reporting cycles

• Provide daily, weekly, and monthly forecast summaries with variance analyses to property and corporate stakeholders

Cross-functional collaboration

• Communicate demand insights and trends clearly to property leaders, enabling data-driven decision-making

• Participate in planning meetings to inform labor models, service level expectations, and profitability initiatives

Knowledge of:

• Strong analytical and quantitative skills with experience in demand forecasting, data analytics, or financial modeling

• Proficiency with forecasting and analytics tools (e.g., Excel, Power BI, SQL, or similar)

• Experience in casino, hospitality, or large-scale entertainment operations strongly preferred

• Excellent communication and collaboration skills to present insights to both analytical and non-analytical stakeholders

• Ability to balance analytical rigor with practical operational decision-making in a fast-paced environment

Ability to:

• Collaborate with Scheduling Analysts and Managers to translate demand forecasts into staffing and scheduling plans

• Communicate forecast updates, trends, and assumptions to property operations and department leaders

• Partner with Marketing and Revenue Management to incorporate event calendars, promotions, and pricing strategies into forecasts

• Provide actionable insights to the Corporate WFM team and Finance regarding forecast accuracy and performance trends