About Keen
Welcome to Keen, where art meets science.
We’re more than just another service provider or outsourcing company. Keen acts as an integral extension of our clients’ teams and business goals, partnering with global brands across digital marketing, creative, customer experience and sales.
We’re building a culture of operational excellence, innovation and growth, and we’re looking for people who want to make a meaningful impact.
We are looking for an experienced Workforce Planning Analyst to own workforce forecasting, capacity planning, scheduling and reporting across Keen’s client programmes.
This is a hands-on individual contributor role, ideal for someone who can independently build staffing models, analyse operational trends and translate client demand into effective workforce plans. You’ll work closely with Operations, Recruiting, Training, HR, Client Success and the Real-Time Analyst (RTA) to ensure programmes are appropriately staffed and prepared for growth.
You’ll also help build WFM processes from the ground up, identifying staffing risks, improving forecast accuracy and providing data-driven recommendations to support business decisions. This role has no direct people-management responsibilities and focuses on forward planning rather than live queue monitoring.
Career Growth: High-performing team members have opportunities to progress Team Managers, QA, Operations or Support
As we support clients across different time zones, Keen operates in a 24/7/365 environment. Team members should be comfortable working flexible schedules to support our clients and deliver an exceptional customer experience.
Most businesses don’t fail because the idea was weak. They fail because the team behind it was under-supported, fragmented or stuck in constant firefighting.
Keen fixes that.
We place high-performing, critical thinkers inside your business so you can finally work with the clarity, calm and momentum you’ve been missing. Our talent integrates into your Slack, your systems and your daily workflow. They think with you. They make decisions faster. They solve problems before they escalate. They work with context, ownership and accountability that outsourced teams simply cannot match.
Agencies deliver outputs.
Freelancers deliver tasks.
Keen delivers capability.
We build the kind of team founders wish they had from day one. A team that improves CX, strengthens creative, drives performance and protects the customer experience at every touchpoint.
This is not outsourcing.
This is integration.
This is the future of how modern businesses grow.
What We Do
• Place embedded talent across Creative, CX, Marketing and Operations
• Build integrated workflows that eliminate silos
• Strengthen systems and increase operational clarity
• Bring critical thinking into every part of the customer journey
• Remove friction so teams move faster with confidence
Why It Works
Our people think. They don’t follow scripts or rely on rigid process. They solve problems, spot patterns and close loops that used to stay open for months. They help founders breathe again.
Modern teams need integration, not outsourcing.
Keen builds the people who make that possible.
