About us | Mō mātou
ACC is a trusted and high-performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future.
You can find more about ACC and the work we do here
About the role | Mō te tūranga mahi
As a Workforce Planner, you will ensure our workforce aligns with strategic goals through proactive forecasting, scheduling, capacity planning, and real-time adjustments. Responsibilities include developing forecasts, and workplans that balance service delivery and employee wellbeing.
This is a permanent full-time opportunity, within the Workforce Management team. Flexible location options are available to work from ACC hub sites in either Auckland, Hamilton, Wellington, Christchurch, Dunedin.
About you | Mōu
You can work independently while being part of a supportive team. Our team is based in various locations throughout New Zealand, yet we maintain a close-knit and supportive environment. You are proactive and willing to take the initiative to reach out to team members for assistance whenever needed.
Background with workforce management tools (e.g., Genesys Cloud) would be advantageous.
Excellent analytical, problem-solving, communication, and interpersonal skills.
Commitment to diversity and inclusion.
Experience managing busy environments.
Strong stakeholder influence and collaboration skills.
Customer-focused with advanced proficiency in Excel, SQL, Python, and PowerBI.
Cultural competency in Māori and/or Pacific cultures is ideal
Please describe a workforce management strategy or solution which you have developed and implemented and how it benefited the business.
Please let us know your preference for a secondment or permanent opportunity.
Please confirm your preferred ACC hub location.
Working at ACC | Mō ACC
At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work.
The appointing salary for this role will sit between $85,037 and $100,043 and we offer an additional 9% superannuation contribution. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme with features like no mandatory employee contribution, optional life and income protection insurance, and the flexibility to change to a locked plan at any time, ensuring your financial security now and in retirement.
How to apply | Me pēhea te tuku tono
As part of your application, please provide answer to the following question with your CV/ Cover Letter:
Please describe a workforce management strategy or solution which you have developed and implemented and how it benefited the business.
Let us know your preference - secondment or permanent opportunity.
Share your preferred ACC hub location.
Applications will run through to 5pm, Tuesday 2nd June 2026 however, please note that if an ideal candidate is found during this time we will move forward with screening and interviewing sooner.
Applications can only be accepted when submitted through our Te Kahu Opportunities Marketplace. If you encounter accessibility issues when submitting your application, or if you have any pātai (questions) about the role please email hrhelp@acc.co.nz
ACC NZ is an organisation quite unlike any other - in fact we are the only one of our kind in the world! At our heart is the fact we are an innovative New Zealand organisation born out of an idea - one focused on looking after the best interests of our people. So it will come as little surprise that a job with us offers an opportunity to do something that directly benefits the people of New Zealand, while also benefitting your career.
There are three words that encapsulate our reason for being: prevention, care and recovery. We exist to actively minimise the chance of accidents happening. But when they do, we are here to help people with the appropriate levels of care and recovery with the aim of returning them to their normal lives faster.
As you might expect, there are many people involved in making all this happen, and that's why there are many and varied career opportunities within our organisation. From Case Managers and Claims Managers to Clinical Advisors and Technical Claims Managers we offer many roles which open up a range of development avenues with ACC. What's more, we have locations around the country, all of which offer supportive, collegial workplaces.
As part of the ACC's team of talented and passionate people you can also look forward to a host of benefits including flexible working options, competitive remuneration, ongoing career development opportunities, and a discounted healthcare scheme. So if ACC sounds like your type of place, let's talk today.
