Job Description

Workforce Planner

• 3‑month contract with potential for extension
• Full-time hours, Monday to Friday (Rostered shifts between 7:00am - 6:00pm)
• In‑office, Brisbane City QLD

DVConnect is seeking a rostering professional to join the Workforce Planning Team on a fixed‑term basis (parental leave cover), supporting the delivery and ongoing administration of established rostering functions.

Key responsibilities:

• Proactively and reactively oversee shift coverage, monitoring rosters in real time and making same‑day adjustments to respond to unplanned absences and operational requirements.
• Coordinate off‑phone activities, including meetings, training and supervision, to ensure service coverage is maintained.
• Ensure all rostering activities comply with the SCHADS Award and organisational policies and procedures, with accurate record‑keeping and audit trails.
• Provide responsive and compassionate support to staff enquiries related to rosters and scheduling.
• Collaborate with leaders and teams across the organisation to communicate roster changes and support effective, consistent service delivery.
• Maintain system accuracy and data integrity, contributing to ongoing improvements in rostering tools, systems and workforce planning processes.

To be considered, you must have:

• Minimum two years’ experience in a rostering or workforce planning role.
• Experience using rostering, workforce management or scheduling systems.
• Strong computer literacy, including intermediate to advanced skills in Microsoft Excel.
• Proven organisational and time‑management skills, with the ability to manage competing priorities and tight deadlines.
• Well‑developed problem‑solving skills, including the ability to manage last‑minute roster changes, unplanned absences and coverage gaps.
• Confident written and verbal communication skills, with the ability to liaise effectively with employees and leaders.
• Flexible and adaptable approach, with the ability to remain calm under pressure.
• A collaborative team player with a strong customer‑service mindset.
• A resilient, proactive and solutions‑focused attitude.
• Commitment to working from the office for the duration of the contract.

Highly Desirable

• Knowledge and understanding of the Social, Community, Home Care and Disability Services Industry Award 2010 (SCHADS) or similar.
• Exposure to industries with complex or 24/7 rostering environments (e.g. social and community services, call centres or emergency services) is highly desirable.

All offers of employment are subject to satisfactory background checks, including a National Criminal History Check, 2 - 3 reference checks, proof of eligibility to work in Australia, and currently hold a Queensland Working with Children Check (Blue Card).

APPLY NOW! Submit your resume and a cover letter that highlights your skills and experience, and why this opportunity interests you! If you have any questions or would like more information, please email recruitment@dvconnect.org

Applications are reviewed as they are received, with initial phone screenings and interviews conducted on a rolling basis. We encourage you to apply early and look forward to hearing from you.

DVConnect is an equal opportunity employer. We acknowledge the Aboriginal and Torres Strait Islander people as the traditional custodians of the land in which we live and work and, therefore, support their right of self-determination. We are committed to creating an inclusive environment where employee diversity is recognised.