This is a remote position.

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  Assign tasks to team members based on workload, deadlines, and capacity
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  Monitor project queues and adjust assignments when bottlenecks occur
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  Track assignments from intake through completion
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  Provide daily reporting on workload progress and task completion
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  Monitor estimated hours vs actual hours worked
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  Help solve staffing and resource allocation challenges
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  Communicate project timelines and workload updates to internal stakeholders
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  Escalate technical issues impacting workflow
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  Partner with operations, project management, and technical teams to keep work moving
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  Maintain accurate documentation and time tracking

Requirements

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  2+ years of experience in operations coordination, workflow coordination, workforce planning, scheduling, dispatch, project coordination, or similar roles
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  Experience managing high volumes of tasks or work assignments
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  Strong Excel skills
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  Strong communication skills
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  Experience working with deadlines and shifting priorities
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  Strong analytical/problem-solving skills
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  Comfortable working cross-functionally with multiple teams

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  Workforce management experience
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  Resource planning experience
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  Legal services experience
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  Claims administration experience
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  Data operations experience

Benefits