As a Workforce Modeller, you will develop and enhance complex models that support workforce planning and operational decision‑making. Your insights will help ensure we have the right capacity to meet customer needs and deliver on our strategic goals.
About the role | Mō te tūranga mahi
As a Workforce Modeller, you will play a key role in shaping how our Service Delivery workforce is planned and supported. This role focuses on developing, maintaining, and continuously improving complex models that guide operational decision-making. Your modelling insights will help ensure we have the right workforce capacity, at the right time, to meet customer needs and achieve our strategic goals.
This is a permanent full-time opportunity, within the Workforce Management team, flexible location options include Auckland, Hamilton, Wellington, Christchurch, or Dunedin.
In this role, you will:
Deliver accurate modelling, forecasts, prototypes, and analytical solutions that enable effective business decisions
Extract, transform, and analyse complex datasets using tools such as Python, SQL, SAS or R to generate actionable insights
Document modelling methodologies to ensure transparency and reproducibility
Provide expert advice on how operational or process changes may affect workforce capacity and performance
Prepare clear summaries, visualisations, and presentations to communicate analytical findings to diverse stakeholders
Identify improvements to existing models, reporting processes, and analytical tools to enhance accuracy and efficiency
Contribute to validation, testing, peer review, and continuous uplift of modelling capability across the team
About you | Mōu
You have strong technical capability and a passion for translating complex data into meaningful insights. Working well independently while thriving in a collaborative team environment, you apply best‑practice methodologies and contribute to building capability by upskilling colleagues. Experience with workforce management or planning concepts is beneficial but not essential. Your expertise with models and analytics is what matters most.
You will bring:
Demonstrated experience building and implementing analytical or statistical models (Excel, SAS, R, Python, SQL)
Strong data literacy and ability to analyse complex data sets
Experience with data visualisation tools such as Power BI or Tableau
Excellent written and verbal communication skills
Ability to understand business needs and translate them into model requirements and insights
Strong critical thinking, problem‑solving, and prioritisation skills
Ability to work in a structured project or delivery environment
Understanding of performance reporting, modelling frameworks, and analytical methodologies
Cultural capability, including demonstrated application of Te Tiriti o Waitangi principles in your work
Working at ACC | Mō ACC
At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work.
The appointing salary for this role will sit between $101,287 and $119,161 and we offer an additional 9% superannuation contribution. ACC offer a comprehensive benefits package, including an advantageous superannuation scheme with features like 0% contribution required by you, optional life and income protection insurance, and the flexibility to change to a locked plan at any time, ensuring your financial security now and in retirement.
How to apply | Me pēhea te tuku tono
As part of your application, please provide answer to the following question with your CV/ Cover Letter:
Please provide an example of piece of modelling that you have completed and the benefit that was delivered.
Please indicate your desired hub location
Applications close 5pm, Sunday 31 May 2026 however, please note that if an ideal candidate is found during this time we will move forward with screening and interviewing sooner. If you experience any accessibility issues or have pātai (questions), please contact hrhelp@acc.co.nz
ACC NZ is an organisation quite unlike any other - in fact we are the only one of our kind in the world! At our heart is the fact we are an innovative New Zealand organisation born out of an idea - one focused on looking after the best interests of our people. So it will come as little surprise that a job with us offers an opportunity to do something that directly benefits the people of New Zealand, while also benefitting your career.
There are three words that encapsulate our reason for being: prevention, care and recovery. We exist to actively minimise the chance of accidents happening. But when they do, we are here to help people with the appropriate levels of care and recovery with the aim of returning them to their normal lives faster.
As you might expect, there are many people involved in making all this happen, and that's why there are many and varied career opportunities within our organisation. From Case Managers and Claims Managers to Clinical Advisors and Technical Claims Managers we offer many roles which open up a range of development avenues with ACC. What's more, we have locations around the country, all of which offer supportive, collegial workplaces.
As part of the ACC's team of talented and passionate people you can also look forward to a host of benefits including flexible working options, competitive remuneration, ongoing career development opportunities, and a discounted healthcare scheme. So if ACC sounds like your type of place, let's talk today.
