Job Description

Logistics at full potential!

Are you an experienced workforce professional with a strong focus on operational excellence, process improvement, and stakeholder management? GXO Logistics is looking for a Workforce Manager to strengthen our Operations organization and drive workforce performance across multiple Business Units in the Netherlands.

What you do on a typical day

As Workforce Manager, you operate within the centrally managed Workforce Management (WFM) organization and play a key tactical role between strategy and operations. You are responsible for building, managing, and optimizing a future-proof and cost-efficient workforce across one or more Business Units.

You translate strategic workforce objectives into tactical and operational plans, lead Workforce Coordinators and Planners, manage staffing partners, and ensure KPI performance at site and BU level. In this role, you act as a critical link between central strategy, Business Units, site management, HR, and external staffing agencies.

Your base location is our head office in Eindhoven, and you report directly to the Head of Workforce Management Operations.

• Monitoring workforce capacity, performance, and KPIs at BU and site level
• Translating strategic workforce guidelines into tactical and operational plans
• Creating annual workforce plans based on forecasts, growth, seasonality, and improvement initiatives
• Ensuring optimal availability of resources in the short, mid, and long term
• End ‑to ‑end management of the permanent GXO workforce pool
• Optimising the fixed/flex workforce mix across sites and Business Units
• Managing and coaching Workforce Coordinators and Planners
• Driving team development, engagement, and a culture of continuous improvement
• Initiating, leading, and implementing process improvements within Workforce Management
• Standardising tools and processes according to the “One Way of Working” principle
• Managing staffing agencies at a tactical level, including performance, capacity, and contract compliance
• Acting as an escalation point for complex workforce and vendor-related issues
• Participating in tactical customer discussions together with Site Management and/or BU Management
• Providing data-driven workforce scenarios, forecasts, and recommendations
• Building strong stakeholder relationships with Operations, HR, Site Management, and vendors

What do we offer?

• A competitive salary, bonus scheme, company car, laptop, and smartphone

• A role with high impact and responsibility in a fast-growing international organisation
• A dynamic and entrepreneurial working environment with plenty of room for personal input
• Strong support for your professional development and long-term career growth
• The opportunity to drive operational excellence and continuous improvement at scale
• An open, informal, and collaborative company culture

What do you need to be successful at GXO?

• HBO / University level of working and thinking
• Proven experience in workforce management, planning, or operations within Logistics or a similar environment
• Demonstrated experience in managing and developing teams
• Strong experience with vendor management and external staffing agencies
• Highly analytical and data-driven, with strong affinity for forecasting and KPI management
• Strong leadership, decision-making, and stakeholder management skills
• Comfortable navigating between strategic, tactical, and operational levels
• Excellent communication skills in both Dutch and English
• Stress-resilient, result-oriented, and confident in driving change and process optimisation

Your future work environment

Working at GXO Logistics means working in a dynamic and international organization. An exciting environment where there is plenty of room for personal input and development. Employees at GXO Logistics are in charge of their own success. Whatever your role at GXO Logistics, you face new challenges every day, allowing you to develop to your full potential. We support you in your development, so that you can contribute to the entrepreneurship of our organization. Customer satisfaction, personal employee growth and sustainability are at the heart of GXO Logistics' business philosophy. Today, this ambitious company is one of the top 3 logistics service providers in the world.

Want to know more about GXO Logistics?
Watch the video below or visit our website: gxo.com https://www.youtube.com/watch-v=3P7NC8gl3bg

In short, this is the next place you want to work!
For more information, please contact Michele Riccardo Foti, Corporate Recruiter, he can be reached by email michele.foti@gxo.com

#LI-MF1

Interested?
Apply via the button and leave your recent CV

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.