It's fun to work in a company where people truly BELIEVE in what they're doing!
At Ingram Micro, we’re the business behind the world’s brands—connecting technology innovators with customers across the globe. With operations in more than 57 countries, our scale, diversity, and digital platforms help businesses grow faster and operate smarter. Join us and help shape the future of global technology distribution.
As a Workforce Management Sr. Analyst, you’ll be a key driver of how our global support organization scales and performs. You’ll ensure the right skills, languages, and support levels are in place across EMEA, AMER, and APAC, enabling us to meet service‑level commitments while balancing cost, quality, and associate experience.
What You’ll Do:
In this role, you’ll own forecasting, capacity planning, scheduling, and real‑time workforce performance across multiple channels and platforms. You’ll partner with Support Operations, Engineering, Product, and regional leaders to turn demand signals into actionable staffing strategies.
As part of Performance Analytics & Continuous Improvement, you’ll also recommend and implement agentic AI and automation solutions—streamlining workforce processes, improving forecast accuracy, accelerating decision‑making, and enabling smarter, more resilient support operations.
What You’ll bring to this role:
At Ingram Micro, we invest in your growth. You’ll work in a diverse, values‑driven environment shaped by results, integrity, imagination, courage, responsibility, and talent—with opportunities to learn, innovate, and build a long‑term career.
Let’s shape tomorrow—together.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to a highly diversified base of business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first comprehensive business-to-consumer-like experience, integrating hardware and cloud subscriptions, personalized recommendations, instant pricing, order tracking, and billing automation. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post-sales professional support. Learn more at www.ingrammicro.com.
