David Kennedy Recruitment is working with a leading B2B solution provider who are looking to recruit a Workforce Management Specialist for their Gaming studios in Belgrade, Serbia.
Position: Workforce Management Specialist
Location: Belgrade, Serbia
Employment type: Full-time
Remuneration: Base salary + bonuses
DUTIES AND RESPONSIBILITIES:
Organize, coordinate, and supervise working schedules and rotations at gaming tables, ensuring smooth operational flow and attendance.
Collaborate with the HR department and Team Managers to handle time-off requests, approve schedules, and ensure all positions are filled to meet staffing requirements.
Create daily staffing reports, verify work hours and time-off requests, and manage various administrative tasks as directed by Supervisors or Upper Management.
Develop and maintain effective staffing plans to ensure adequate coverage for all business units.
Monitor and track attendance, ensuring adherence to schedules and compliance with regulatory requirements.
Prepare and manage studio rotation files for incoming shifts to ensure seamless transitions.
REQUIREMENTS:
Native or fluent in Serbian (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency (B2).
Exceptional ability to manage and coordinate schedules, rotations, and staffing needs efficiently.
Proficiency in Microsoft Excel and experience with workforce management software.
Minimum of 6 months in a similar role, with the ability to work independently and manage multiple tasks.
Willingness to work within 24/7 shift patterns.
Understanding of local labor laws and regulations relevant to staffing and scheduling.
Analytical thinking and the ability to apply critical thinking in data analysis.
Familiarity with advanced workforce analytics and forecasting tools.
BENEFITS:
Excellent remuneration package based on experience, skills, and performance
Be part of a dynamic international team with a positive and friendly atmosphere
Guidance and tools to reach career potential
Paid training
Performance bonuses
Private health insurance
Free gym membership
David Kennedy Recruitment Ltd delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.
Established in October 2018, DKR is a virtual UK-based limited company, comprising of 150+ staff located across the globe, with fluency in 32 languages.
As a prominent figure in the multilingual recruitment sector, DKR specializes in BPO (including eCommerce, Telco, Digital Media, Automotive, Tourism, Banking, Electronics, and FMCG), Hospitality, SaaS, IT, Forex, Crypto, and iGaming industries.
