At Symbos, we create connected experiences that bring together exceptional people, smart technology and meaningful work. As an Australian-founded business with a growing global footprint, we partner with leading organisations to deliver customer, operational and workforce solutions that drive real business outcomes. We're committed to building careers where people can grow, contribute and make an impact while working with high-performing teams across a range of industries.
About the Client
Our client is one of Australia and New Zealand's leading freight, courier and logistics providers, supporting businesses through a vast transport and distribution network. The organisation is recognised for operational excellence, customer focus and continuous innovation within the logistics sector.
The Opportunity
We are seeking an experienced Workforce Management Scheduler to join a fast-paced and collaborative workforce management team. You will be responsible for creating, maintaining and optimising workforce schedules to ensure staffing resources align with forecasted demand and operational requirements while supporting service delivery outcomes.
What Sets This Role Apart
• Support a leading Australian organisation
• Work closely with Workforce Planning and Operations leaders
• Influence workforce performance through data-driven scheduling
• Exposure to large-scale workforce management operations
• Strong opportunities for development and growth
Key Responsibilities
• Create and maintain workforce schedules based on forecasted demand
• Manage roster changes, leave requests and shift adjustments
• Monitor staffing coverage and identify operational risks
• Produce workforce scheduling reports and insights
• Support service level achievement through workforce optimisation
• Maintain workforce management systems and data integrity
• Partner with stakeholders across operations and planning
• Contribute to continuous improvement initiatives
What We’re Looking For
• At least 2 years of Workforce Management, Scheduling or Rostering experience
• Strong analytical and problem-solving capability
• Advanced Microsoft Excel skills
• Excellent stakeholder management and communication skills
• Experience working in operational, logistics, customer service or contact centre environments
• Strong attention to detail and organisational skills
Nice to Have
• Experience with Verint, NICE IEX, Genesys WFM, Aspect eWFM or similar tools
• Logistics, transport or supply chain experience
• Workforce Management certification
Who This Role Suits
This role is ideal for someone who enjoys balancing planning, people and data. You are highly organised, analytical and proactive, with the ability to make informed decisions in a dynamic operational environment.
Application Process
Apply today with your updated CV. Shortlisted candidates will be contacted for an initial interview and assessment process.
At Recoveriescorp, we’ve spent over 30 years helping organisations across Australia recover debt with integrity, empathy, and results. What began as a solution to the insurance industry’s ‘claims leakage’ challenge has evolved into a trusted partnership model across banking, finance, government, utilities, and telecommunications. Our strength lies in our ability to exceed expectations, not just in outcomes, but in the way we deliver them.
Today, Recoveriescorp is proud to be part of the Symbos House of Brands - a collective of specialist businesses including Debtrak, Mason Black + Mendelsons Lawyers, Symbos CX, and Sourcewiser. Together, we offer seamless, integrated solutions across the full customer lifecycle, from collections and legal services to technology, customer experience, and procurement.
Under the Symbos umbrella, we remain committed to delivering AI-led human experiences. Symbos is powered by technology, made real by people, and guided by purpose. Our clients can expect continuity, consistency, and a future-focused approach that’s grounded in trust, innovation, and meaningful outcomes.
Contact Recoveriescorp on (03) 8627 0600 or visit our website http://corporate.recoveriescorp.com.au.
