Job Description

The Workforce Management Lead is part of a small team responsible for managing and optimising Heathrow’s end-to-end workforce planning controls and governance. This work provides an accurate, continuous view of the organisation’s workforce and capabilities, enabling informed strategic workforce decisions.

The role has a strong operational focus, including the day-to-day running and maintenance of workforce planning controls. It also plays a key role in supporting the implementation of large-scale people, OD/OE programmes, as well as embedding new technologies and automation. In addition, the role will drive best practice in how Heathrow delivers this critical OE function.

By maintaining a clear and robust understanding of workforce and organisational analytics, the business is better equipped to make strategic workforce planning decisions that support the delivery of Heathrow’s business vision.

• Own and evolve workforce planning controls and governance to maintain a real-time, accurate view of Heathrow’s organisation
• Maintain and continuously update the organisation baseline, working with HRBPs, Reward and Data teams to ensure data accuracy (incl. contingent labour and temporary roles)
• Facilitate role change governance processes, ensuring high-quality information supports effective decision-making
• Deliver workforce planning input into the Business Planning process, including timelines, governance, reporting and alignment with Finance
• Ensure alignment between HR data, the organisation baseline and people cost models in partnership with Finance
• Drive continuous improvement, simplification and systemisation of workforce planning tools, processes and reporting, incorporating external best practice and trends
• Provide data-led insights and analysis to identify workforce trends and inform strategic workforce planning
• Support delivery of organisation design, effectiveness and large-scale people change programmes

• Proven strong Excel and data skills, and some experience of (or ability to learn) data visualisation tools such as Power bi
• Personal flexibility, agility and resilience to adapt to changing organisational needs.
• Strong collaboration and communication skills and the ability to build relationships across the business, an ability to challenge appropriately and to be able to hold others to account
• Excellent data skills and an analytical mindset, with the ability to interpret and present data in an engaging and meaningful way to various stakeholders including to Directors
• Self-starting and a problem solver who can identify and develop opportunities to improve ways of working and actively seeks learning and knowledge to help develop both personal and organisational knowledge.
• Extremely well organised with excellent time management skills and the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Have an aptitude to be able to understand and learn new specialist workforce management tools

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of HeathrowWorking arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.