Job Description

Workforce Engagement Team Leader
Xyla Community Services (part of Acacium Group)
Woodstock, Cape Town
Permanent, Full Time
R25 666 per month

Unlock your potential:

We have a brand new, internal opportunity! We're looking for a confident and clear communicator to step into a Team Leader role, responsible for leading a team of Workforce engagement specialists.

As a passionate individual, you will promote excellence in engagement standards and a world class customer experience for clients, Nurses and Support workers in a safe, efficient and effective manner. We're looking for someone to take a driven hands on approach to ensure targeted activities allow our clinical workforce to be sourced, engaged, developed and retained.

This is a varied role where you'll be working across TCS, PNAH and Ellea Nursing!

Everyday you will...

• Ensure KPIs and targets are met, providing agility in the team in terms of rota management where appropriate

• Have line management responsibilities, conduct regular one to ones, support in managing performance and develop team members in line with the competency framework

• Deliver relevant engagement and processes to agreed standards and SLAs, encouraging the team to deliver value-added conversations and processes that support our workforce

• Ensure that all team members are providing excellent customer service, identifying any areas for improvement and support

What’s in it for you?

A strong commitment to your personal and professional development. Opportunities to grow and gain experience across our global organisation. Regular team events & opportunities for career growth and development

• Exposure to an international healthcare organisation

• Performance incentives and team engagement initiatives

• Wellbeing Benefits - Employee Assistance Programme. Digital Health & Wellbeing App. Mental, Social, Physical & Financial Workshops

• Employer contributions towards medical aid (After 3 months)

• Provident Fund (after 6 months)

• Group Life Benefits

• Recognition Benefits. Long Service awards, Exceptional performance awards & Increasing holiday allowance

• Subsidised transport options

• A structured and supportive working environment

To thrive in this role, you must have...

• A minimum of 2 years' experience in a Team Leader, Supervisor or people leadership role.

• Previous experience leading, mentoring or coaching individuals or teams, with the ability to drive performance and engagement

• Experience and demonstrable skills in problem solving and supporting others with processes, queries and escalations

• Good working knowledge of the Microsoft Office suite, including Outlook, Word, PowerPoint and Excel

• Demonstrable stakeholder management experience across projects, teams and business units

• Excellent communication skills, with the confidence to provide feedback, influence outcomes and build positive working relationships

Join us and make a difference:

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people’s lives!

Employment Equity:

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.