Come work at the best place to give and receive care!
Workforce Development & Operational Readiness Specialist – Elliot Access Center
Full Time 830AM-5PM Monday-Friday | Hybrid schedule, typically 3 days onsite and 2 remote. But must be flexible based on company need. Primary location: 1070 Holt Ave Manchester NH but flexibility to travel to other Elliot locations as needed.
The Workforce Development and Operational Readiness Specialist oversees workforce development, knowledge management, workflow optimization, operational readiness, and project coordination aligned with the Elliot Access Center's strategic and operational goals. This role collaborates with leadership, operational teams, IT, clinical stakeholders, and supports departments to build staff skills, standardize processes, improve operational performance, and implement organizational initiatives.
The Specialist serves as a key resource for training, change management, knowledge sharing, operational excellence, and continuous improvement. This role fosters a culture of learning, accountability, service quality, and ongoing professional development.
The Specialist translates operational priorities, workflow needs, and organizational initiatives into sustainable solutions for training, knowledge management, process enhancement, and workforce growth. This role reports directly to the Director of Access Operations and Service Coordination.
*Full breakdown of task and job responsibilities available
Although a Bachelors Degree is preferred, we would take a min education of High School coupled with the right experience for this position!
Project Management Certification is preferred. Epic Patient Access Operations Certification required within 12 months of hire.
Minimum of 2 years of experience in healthcare operations, training and development, workflow improvement, project management, and knowledge of managing data driven decisions.
M-F 8:30-5:00
SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.
SolutionHealth is a new, regional healthcare system comprised of Elliot Health System and Southern New Hampshire Health. SolutionHealth allows both Elliot Health System and Southern New Hampshire Health to be even better together by pursuing actionable strategies to improve the health of our communities with collaborations that improve access to high quality, high value care delivered locally.
