Job Description

Responsibilities
• Collaborate with all levels of stakeholders, including: union staff /leaders, officers, physicians, clinical leaders, labor relations, education partners and human resource staff; to ensure needs are met and that programs are designed and implemented to achieve high levels of completion;
• Establish relationships /serve as primary liaison with key stakeholders to: explore training and development requests; research and identify contract with best options, partners, vendors; organize meetings (set agenda, presentations and all materials); lead subcommittee work to develop model and use stakeholder input to design processed and trainings; create strategies for hard to fill vacancies to ensure upgrade opportunities
• Write, revise and/or manage development of curriculum; Research, evaluate training and education programs to identify best practice instruction models; Work with higher education institutions to partner and support development of training clearinghouse and align programs to industry needs
• Partner with all levels of project leaders (including “C-Suite), physicians, clinical leaders, technical staff, union staff (executive officers), community-based organizations, education partners, workers and supervisors
• Provides lead support addressing complex and/or sensitive issues; design new programs based on stakeholders input; develop and implement education programs
• Evaluate programs and conduct continuing improvement of education programs; develop, design and implement assessment tools and workshops
• Review vendor credentials and curricula; select and evaluate vendors and services
• Serve as a primary stakeholder liaison with union organizers, delegates, employers, and industry associations, educational institutions such as colleges, universities, and officers of higher education institutions
• Assist the Assistant Director/Director in the creation of budgets; manage and monitors spending; oversees timely processing of vendor payments and addresses payment issues; review proposals and approves vendor rates
• Oversee administrative processes to ensure accurate and timely data collection and entry; analyze data, develop reports and provide recommendations based on the data
• Problem solves member issues and challenging case management situations; presents innovative and creative solutions to resolve challenging issues
• Maintain the confidentiality required of the organization and the department
• Perform additional duties and projects as assigned by management

Qualifications
• Bachelor’s degree in Labor Relations, Organizational Development, Education, Health or other relevant fields; or equivalent years of experience Master’s degree preferred
• Minimum five (5) year’s experience in training, consulting, workforce development, or other related experience in professional and or skill development in health care
• Ability to scan political terrain and identify areas of improvement
• Working knowledge in joint labor management/education settings and demonstrated knowledge of workforce development
• Ability to translate industry changes to competency mapping and education design and evaluation; navigate complicated terrain in health delivery system with union, non-union and multiple unions employers
• Demonstrated experience aligning workforce training and education to operational needs
• Advanced knowledge of workforce planning strategies, including training plans and redeployment strategies
• Must have demonstrated experience in complex mediation and facilitation
• Excellent analytical and project management skills; able to scan political terrain and identify areas of improvement
• Ability to gain confidence of clients and external organizational leadership at executive level. Understand varied interests and pressures of executives
• Strong understanding of interest-based approaches to engagement and project leadership; able to mediate simple conflicts between parties at departmental level
• Excellent skills in organizational relational dynamics specifically as it relates to organizational design, workforce relationships; able to decipher issues, underlying concerns and assist in moving towards desired change
• employers
• Able to manage multiple priorities and meet tight deadlines
• Demonstrated leadership skills in the education or training field; effectively able to influence, motivate and lead clients at executive level, represent /TEF in interaction with industry leaders, outside organizations
• Excellent written and verbal communication skills; strong active listening, good self-awareness, recognizing impact on others and ability to manage boundaries
• Ability to travel to various locations in the New York City and Upstate NY area
• Available to work flexible hours including evenings and weekends as needed