Director, WD Operations
FT - Full-Time
$18.68 - $23.35
Help Students and Employers Get Started as a Workforce Development Enrollment Specialist at CWI!
Are you detail‑ oriented, organized, and passionate about helping people navigate educational opportunities? The College of Western Idaho (CWI) is seeking a Workforce Development Enrollment Specialist to guide students and employer partners through the enrollment process while ensuring accurate, timely processing of all required documentation.
This role is an excellent entry point into higher education and offers the opportunity to build administrative and student‑ service experience in a fast‑ paced, mission‑ driven environment that supports Idaho’s workforce needs.
Why Join CWI?
CWI is Idaho’s youngest community college, serving more than 30,000 students across academic, career, and workforce training programs. Our continued growth is driven by dedicated faculty and staff who are committed to student success. As a Workforce Development Enrollment Specialist, you’ll play a key role in creating an efficient, student‑ centered enrollment experience that supports learners, businesses, and the broader community.
Benefits:
CWI offers one of the most affordable and comprehensive benefits packages in higher education, including:
Premium healthcare plans
11%+ employer retirement contributions
Tuition discounts
Generous personal leave
Professional development opportunities
Front‑ Line Enrollment & Customer Support:
Serve as the first point of contact for current and prospective students, companies, and the general public via phone and in person
Provide general information and enrollment assistance with exceptional customer service
Guide students and employers through Workforce Development enrollment steps and requirements
Participate in prospective and current student events throughout the year
Document Processing & System Accuracy:
Process, review, and audit enrollment documents to ensure completeness and accuracy
Track missing or incomplete documentation and follow up with students and companies as needed
Enter enrollment data accurately and efficiently into the student information system
Maintain organized records and ensure timely issuance of course‑ related materials and directions
Administrative Coordination & Organization:
Issue enrollment and course completion documentation to students
Organize resources, establish priorities, and manage multiple tasks in a fast‑ paced environment
Support efficient workflows that align with Workforce Development and institutional priorities
Convey by word and action the values expected by CWI
Perform other duties as assigned
Work Environment & Flexibility:
Modest local travel between campus locations may be required
What We’re Looking For:
Associate degree from an accredited college or university or relevant workforce development or administrative experience
One (1) year of professional experience working with students in a postsecondary setting or three (3) years of experience in an office environment
Strong attention to detail and organizational skills
Proficiency with computer applications, including Windows, Word, Excel, PowerPoint, and Outlook
Experience using document management systems, customer relationship management (CRM) tools, and student information systems such as Colleague
Familiarity with unified ERP systems
Most positions at CWI are in-person and based on campus. While some roles may allow up to two remote workdays per week, eligibility for remote work is determined on a case-by-case basis at the hiring manager's discretion. All candidates must reside within, or be willing to relocate to, a reasonable commuting distance from CWI. Employment visa sponsorship is not available for this position.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, gender identity, sexual orientation, or any other applicable legally protected status.
