Carenet Health

Workforce Coordinator (WFM Scheduler/BPO/Onsite)

Carenet Health  •  Republic of the Philippines (Onsite)  •  13 days ago
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Job Description

WORKFORCE COORDINATOR expansion at Carenet Health!

Eligibility: Filipino Citizens only

Work Set up: Onsite - Makati Circuit

Schedule: Core business hours is 9pm - 6am PHT but must be amenable to shifting schedule

The Workforce Coordinator serves as point of contact responsible for the effective engagement of Operations and Workforce team. This position requires understanding Client staffing needs and gaining support from Operations as well as influencing primarily agents and team leads outlook in workforce management by realizing their needs.

Responsibilities

  • Maintains scheduling tool used for Engagement (Outbound) specialists.
  • Create users and schedules for 650-1000 engagement specialists across multiple clients.
  • Acts as a liaison between employees and payroll coordinators to ensure the smooth process of pay distribution.
  • Compile employee time, production, and payroll data from time sheets and other records.
  • Review time sheets, work charts, wage computation, and other information in order to detect and reconcile payroll discrepancies.
  • Verify attendance, hours worked, and pay adjustments, and post information onto designated records.
  • Ensures time sheets are submitted on time.
  • Initiates levers/escalation procedures when KPI thresholds are exceeded.
  • Acts as secondary point of contact for any outages, system issues, or any production-impacting situations.
  • Recommends staffing adjustments (overtime/off-phone) based on day-of performance.
  • Updates as necessary process documentation on Workforce Management for auditing purposes.
  • Coordinates with Workforce Planning on processing Time Off Requests, schedule trade requests, and approves/denies based on their effect on operations.
  • Communicates effectively with Workforce Planning and RTA, Operations, Client Services, and other support departments to ensure Workforce processes are implemented.
  • Attends WFM-Ops meetings when appropriate.

    • Qualifications

  • Associate and/or bachelor's degree preferred.
  • 1-2 years professional level experience; or 1+ years professional level related experience; or an equivalent combination of education and professional level related experience required.
  • Ability to communicate effectively, both verbally and in writing.
  • Ability to collaborate with different levels of management within the organization.
  • Ability to prepare reports and presentations.
  • Skilled in the use of computers and related software, including a working knowledge of Microsoft Excel and other Office applications.
  • Strong planning, time management, and organizational skills.
  • Ability to work in a dynamically changing environment.
  • Highly motivated, self-starter with a commitment to see proposals/reports through to their completion and effective maintenance of the same.
  • Polished and poised, projecting energy, self-confidence, authority, and enthusiasm.
    • Carenet Health

    About Carenet Health

    Carenet Health is committed to delivering the business of healthcare through leading-edge technology, unmatched perspective and insights, and operational excellence to help providers, payers and health service organizations better meet consumer healthcare needs. For more than 25 years, we have delivered bespoke solutions to help healthcare companies around the globe solve complex business challenges faster while delivering world-class engagement outcomes for consumers.

    Our trusted relationships with 500+ premier health plans, providers and health services companies fuel strategies that advance growth, optimize costs and power consumerism on behalf of our clients. Today, one in three Americans have access to Carenet team members and solutions.

    Industry
    Healthcare & Social Services
    Company Size
    1,001-5,000 employees
    Headquarters
    San Antonio, Texas
    Year Founded
    1988
    Website
    carenethealthcare.com
    Social Media