Job Description

NaphCare is a privately-owned business operating in the spheres of correctional healthcare, administrative and technology services. Over the past thirty-four years NaphCare has expanded to meet the evolving healthcare and related software needs of its local, state and federal government clients and to continually improve the delivery of healthcare services to patients incarcerated in jails and prisons. NaphCare has a strong presence throughout the United States, with its principal corporate office in Birmingham, AL, and satellite offices in Las Vegas, NV; Phoenix, AZ; and San Diego CA.

The Workforce Compliance Manager works in partnership with comprehensive healthcare sites and NaphCare’s internal business units to effectively manage labor costs and ensure contract staffing compliance. This role acts as a strategic partner by collaborating with site leadership and providing tools and insight to proactively manage staffing/scheduling.

Responsibilities

• Configures, implements, maintains, and proactively manages electronic scheduling system for comprehensive healthcare sites nationwide.
• Develops and facilitates training for electronic scheduling system to assigned sites; proactively follows up to ensure effective system usage.
• Reviews monthly staffing/hours reports and meets with facility leadership to review and ensure all worked hours are captured and reported accurately to minimize staffing credits. Determines reasons for hours worked beyond contract and summarizes findings for review.
• Maintains accurate site-specific staffing budgets. Participates in weekly Staffing calls and compiles Summary.
• Builds relationships with site-leadership and serves as a strategic partner to maintain contractual staffing requirements.
• Connects site leadership to Corporate resources, such as Recruiting, Marketing, Employee Engagement, Human Resources; to favorably address factors impacting contract hour compliance.
• Manages, tracks, and reports on progress.
• Makes recommendations to Director of Human Resources Strategies to improve efficiency and processes.
• Works on special projects, as assigned.

Qualifications

• Bachelor’s Degree in Human Resources, Business Management, Finance or a related field or equivalent knowledge and skills obtained through education, training and experience.
• Strong analytical skillset with ability to comprehend and calculate staffing FTE calculations across large volumes of data.
• Advanced problem-solving skills.
• Minimum of two years’ experience working in staffing or scheduling.
• Proficiency using MS Office, with emphasis on Excel, at a moderate level.
• Proficiency navigating electronic data systems and extracting reports.
• Ability to interpret and ensure compliance with policies and procedures.
• Strong interpersonal and relationship building skills.
• Excellent written and verbal communication skills, with effective training ability.

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
• Interpersonal Skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.
• Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings.
• Written Communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
• Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.