Job Description

Are you looking for a rewarding career with an award-winning employer?

Our home care service is one of just 4% in England rated as "Outstanding" and we have a vacancy for a new full-time role in Ipswich.

The home care environment can be fast-paced, and the day is varied.

Experience in the care sector is an advantage. And previous IT skills in an office environment are essential, as everything is based around our digital Care Management system. So, you should be confident using computerised systems.

The office team sometimes carry out client visits too, within the office hours, and sometimes outside of hours, to do our part in supporting the Caregiver team.

Is this you?

· A driver with your own vehicle.

· Well organised, with planning skills and attention to detail.

· Good IT skills, confident in using a computerised system.

· Good spoken and written communication skills.

· Able to participate in a well-managed on-call rota, approx. 1 in 4 weekends and 1 evening a week.

Main Duties & Responsibilities include

Recruitment:

· Coordinate recruitment activities to support workforce requirements.

· Arrange interviews and support candidate screening and onboarding processes.

· Coordinate pre-employment checks including enhanced DBS, references, right to work and onboarding paperwork.

· Maintain recruitment records and candidate databases.

· Support local recruitment and retention initiatives.

HR Administration & Employee Support

· Maintain employee records and personnel e-files.

· Coordinate contracts, probation administration and employment documentation.

· Monitor absence and support return-to-work.

· Coordinate supervision schedules.

· Maintain HR trackers and workforce reports.

· Ensure policies and templates remain current.

Quality & Workforce Compliance

· Coordinate and record spot checks and quality monitoring activities.

· Support internal audits and action plans.

· Assist preparation for CQC inspections and quality reviews.

· Monitor compliance deadlines and escalate concerns.

· Review documentation to support regulatory compliance.

· Support incident and accident administration and follow-up actions.

· Maintain quality spreadsheet and reporting.

Person Specification

Essential

· Experience in administration, recruitment, HR, compliance or social care operations.

· Strong organisational and administration skills.

· Excellent written and verbal communication.

· Confident using Microsoft Office systems.

· Ability to manage priorities and maintain confidentiality.

· Good attention to detail.

Desirable

· Experience within domiciliary care or regulated services.

· Experience supporting recruitment and onboarding.

· Knowledge of employment administration processes.

Skills & Behaviours

· Professional and approachable.

· Calm and organised.

· Collaborative and supportive.

· Strong follow-through and attention to detail.

· Able to work independently while escalating appropriately.

· Positive attitude and commitment to high standards.

So, if this sounds like you, we would love to hear from you!

Please note you are required to live in or around Ipswich, Woodbridge, Kesgrave, or Felixstowe for this role

Previous applicants need not apply.